Incidents

On 21 March 2024, Activision Blizzard blocked access to Blizzard services, requiring customers to accept forced arbitration terms in the updated Blizzard end-user license agreement (EULA). In effect…

The U.S. Federal Trade Commission (FTC) has filed a lawsuit against Adobe Inc. and two of its executives, alleging deceptive subscription practices that violate federal consumer protection laws. In…

Adobe updated its General Terms of Use in June 2024 with language granting the company a broad license to access, reproduce, and create derivative works from user-created content. The update required…

AEG Power Tools, a brand operated by Techtronic Industries (TTI) under license from Electrolux, discontinued its 58V outdoor power equipment battery platform at the end of 2024. The decision affected…

Airthings ASA sells air monitors and purifiers, which customers can pair with a mobile app in order to access the air measurements and various additional services. On May 21, 2024, they sent an…

Amazon PhotosPlus was a subscription-based service that offered users the ability to display their chosen photos on their devices as the "primary content." Additionally, it provided 25 GB of Amazon…

In August of 2025, Amazon revoked access to the Amazon App Store on all non-Amazon Android devices. Customers will now be required to purchase Amazon hardware, such as Fire TV or Fire Tablet, if they…

Amazon charges non-Prime customers $19.99 per month for Alexa+, a generative AI upgrade to the Alexa voice assistant, while bundling it free with Prime memberships that cost $14.99 per month. The…

Apple actively makes it near-impossible for third-parties and consumers to repair their products while maintaining their full, intended functionality.

An update to BlueDriver OBD2 scan tool's iOS and Android apps required the user create and use an account for any functionality at all. This is in direct contrast to how the app functioned prior…

BMW includes the hardware for its M adaptive suspension in many vehicles, while requiring customers to pay extra to activate the software that enables the feature. This model has been criticized for…

In January 2025, the Federal Communications Commission (FCC) made a sweeping decision affecting consumer choice in broadband internet for residents of multi-tenant buildings. This decision reversed…

The Cambridge Analytical Scandal involved the unauthorized harvesting of personal data from millions of Facebook users, which was then used for psychographic profiling and targeted political…

CFMOTO changed the terms of service for the CFMOTO Ride mobile application by introducing a paid subscription model for its intelligent services. These changes, implemented on August 15, 2025…

In January 2025, Disney+ updated its Subscriber Agreement to include provisions allowing advertisements in content across all subscription tiers, including those marketed as "no ads" or "ad free."

Dyson battery packs include a Battery Management System (BMS) equipped with a chip capable of balancing the individual cells. However, the manufacturer has omitted some considerably inexpensive yet…

In February 2023, Dyson terminated its relationships with third-party authorized repair centers, eliminating local repair options for all Dyson products and forcing customers to use Dyson's own…

UK-based news sites have recently implemented the consent-or-pay model, creating a binary choice where readers must either consent to cookies or pay to opt out of data tracking. This consent-or-pay…

Final Draft is an industry-standard screenwriting software. It announced in January 2025 that it was discontinuing activation services for Final Draft 10.

In February 2025 Mozilla introduced terms of service (TOS) for the Firefox browser for the first time as well as an updated privacy policy. These terms of service contain a section about the rights…

The Google Fitbit Sense and Versa 3 are Smart Watches / Fitness Trackers designed, developed and marketed by Fitbit, now owned by Google. Both devices have reached their end of support. Google…

On 25 August 2025, Google announced that starting in 2026, the company will block the installation of Android apps from outside the Play Store unless the developer has verified their identity with…

Google displays an example of a retroactively amended purchase by removing an accessibility feature of the Pixel Buds and failing to offer a reasonable alternative to customers who rely on it.

In February 2025, HP Inc. instituted a policy to artificially tell all consumer PC & print customers they will have to wait a minimum of 15 minutes when calling support. This was designed to…

IFTTT initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however…

On January 30, 2025, Crunchyroll emailed US users of its server about an update to its terms of service through email and notifications on login. There were two main updates to the terms of service -…

Indeed, owned by Recruit Holdings, operates as one of the world's largest job search platforms with more than 350 million monthly unique visitors. The platform had large operational changes in…

In 2024, there were stability issues found related to Intel's 13th and 14th generation desktop processors. Mobile 13th and 14th generation processors are not affected.

The issue at hand for farmers is the difficulty to repair their own farming equipment. They can't do much to diagnose the problem with their tractor, as only a John Deere dealer has access to the…

In 2018, John Deere entered a voluntary agreement to provide manuals, training, and diagnostic software for tractors available to purchase by January 1, 2021. However, the company does not appear to…

In 2021, a number of security flaws in the software John Deere provided could have allowed hackers to find and download the personal data of all owners of the company’s farming vehicles and…

In Jones v. Ford Motor Co., the U.S. Court of Appeals for the Ninth Circuit on October 27, 2023 affirmed the dismissal of a putative class action alleging that Ford infotainment systems automatically…

Kroger has introduced electronic shelf labels and facial recognition cameras in their stores. The company claims this technology is designed to improve customer experience and lower prices. However…

A pattern of early refrigerator failures saw attempts by LG Electronics to prevent consumer lawsuits using forced arbitration practices, regarding their lack of warranty coverage for failed fridges.

The LG G3 OLED, a flagship television priced at $3,600+, is configured out of the box to collect and sell user data without explicit consumer consent. The TV gathers data on viewing habits and…

In October 2023, Mazda issued a DMCA takedown notice against an open-source integration that allowed Mazda vehicle owners to control connected car features through the Home Assistant home automation…

In 2019, Mazda introduced Mazda Connected Services, a feature enabling remote start and other functionalities through the MyMazda smartphone app. In 2021, Mazda quietly removed remote start…

In Germany, Mercedes-Benz EQS vehicles are equipped with rear wheels that can steer up to 10 degrees. However, customers who do not sign up for a subscription will only have a 4.5 degree range of…

Milwaukee Tool, a subsidiary of Techtronic Industries (TTI), produces the M18 line of lithium-ion batteries for use with its cordless power tools. These batteries incorporate an embedded system…

On October 21st, 2020, Mojang announced that all Minecraft Java Edition users must migrate their Mojang accounts to Microsoft accounts to retain access to the game. On December 18th, 2023, consumers…

In May 2025, MinIO, Inc. released version 2.0 of its Object Browser, a web-based graphical interface for managing object storage. This update removed many previously free management features, leaving…

For the past 5-8 years, Mojang, the developers of the title Minecraft, and a subsidiary of Microsoft's Xbox Game Studios publishing brand, have enforced countless server shutdowns citing violations…

Recent MSI motherboards have moved on from easily accessible clip-mount holders for their CMOS batteries. Instead hiding the battery behind the voltage regulator module (VRM) heatsink assembly, and…

Ngenic Tune is a cloud-dependent smart thermostat for residential heating systems sold by Ngenic AB, a Swedish energy technology company based in Uppsala. Historically, customers could buy the…

Nike Adapt is a line of self-lacing smart shoes introduced by Nike, featuring app-controlled functionality. These shoes represent a significant innovation in footwear technology, combining…

Paragon Software's NTFS for Mac product is a program that provides read/write access to NTFS-formatted drives on macOS. Paragon Software effectively invalidated customer's licenses purchased prior to…

Peloton, a wellness technology company, faced widespread criticism after removing the "Just Run" feature from its Tread and Tread+ treadmills, making it accessible only through a paid subscription…

In 2024, Peloton introduced a fee for activating used equipment, which affects purchasers of second-hand Peloton devices in the U.S. and Canada. This fee, outlined in Peloton's Q4 FY2024 Shareholder…

Philips Hue is a product line of smart lighting equipment by Signify (former lighting division of Philips). A change was announced in 2023, which requires users of the Hue app to create an account to…

Main article: Battery Health Assistance The Google Pixel 4a is an Android smartphone designed, developed and marketed by Google. It was released on August 20, 2020, and reached its end of support on…

Pluralsight, a popular platform for professional development and technology education, has sparked controversy by revoking lifetime licenses previously sold to users of its A Cloud Guru (ACG)…

The proposed Ring–Flock Safety partnership was an announced integration between Amazon-owned Ring and surveillance technology company Flock Safety, which would have enabled law enforcement agencies…

In August 2023, it was alleged that Qantas was selling tickets on its website for flights it knew were cancelled. The allegations suggested that 884,000 customers had been sold tickets for cancelled…

In early 2025, a consumer reported a catastrophic house fire allegedly caused by a Qidi Tech Plus 4 3D printer. The incident gained widespread attention after the user claimed their report was…

The Red Shell Tracker is a tracker used in many popular games.

Red Sky Labs acquired the Muzio Player android app and invalidated previously sold "lifetime" ad-free memberships, using a software update in January 2025 that forced users into a new subscription…

RepairShopr, a software-as-a-service (SaaS) platform used primarily for customer-relationship management (CRM) and ticketing in repair shops, has as of December 2024 been the subject of scrutiny…

Major smartphone manufacturers' self-repair programs have started to emerge in response to the passage of right to repair legislation. While these are marketed as expanding repair options, they often…

On 29 March 2024, Smartwool e-mailed customers in their database, automatically opting them in to their new terms of use. These new terms of use contain a forced arbitration clause that requires…

Sony initially announced that it would remove purchased Discovery TV shows from PlayStation users' libraries due to licensing issues:

Synology Plus Series NAS devices released in 2025 onwards required the use of specific pre-approved drives to obtain full or any functionality. New non-approved drives were initially unusable, and…

All rear-wheel-drive (RWD) Tesla Model Y vehicles sold before May 2024 were advertised with a 260-mile range, despite being equipped with battery hardware capable of approximately 320 miles. Tesla…

Tesla charged $300 for rear heated seats in Model 3 Standard Range variants where the heating hardware was already installed but software-disabled. Tesla discontinued this practice in 2022 following…

Tesla charges $2,000 to unlock an additional 50–100 horsepower from the existing dual-motor hardware in the Model Y and Model 3, reducing its 0–60 mph acceleration time by 0.4–0.5 seconds through…

On 14 January 2026, Tesla CEO Elon Musk announced on X that the company would stop offering its Full Self-Driving (Supervised) (FSD) driver-assistance software as a one-time purchase and would…

At the end of January 2025, three staff members of the Privacy and Civil Liberties Oversight Board(PCLOB) were fired by the US president. The EU-US Data Privacy Framework with the EU relies heavily…

A new Jersey couple who was injured while taking a ride they arranged through Uber was found to be legally precluded from litigation because of a clause in Uber's terms of service that requires…

At an unknown date in 2025, Valve updated its Rules and Guidelines for developers on Steam. These rules granted internet service providers (ISPs) and banks/transaction providers the power to delist…

VitalSource "Lifetime" Access Controversy is in reference to a practice by VitalSource, a large digital textbook & course material provider for college educational markets in the United States…

In 2024, Volkswagen experienced a data-security incident involving customer vehicle information stored on Amazon Web Services (AWS). The incident occurred when Volkswagen's implementation of CARIAD…

In the U.K., Volkswagen equips the ID.3 with a 228bhp engine, then requires customers to pay a subscription to unlock the full performance of the vehicle they've already purchased.

In 2015, NVIDIA voluntarily recalled certain SHIELD Tablets sold between July 2014 and July 2015 after discovering a fire hazard caused by defective lithium-ion batteries. While the recall aimed to…

In June 2025, Walmart began rolling out an Android 14 update for its first generation and 2021 Onn streaming devices that utilized Android 10 and 12 respectively. This forced update on older devices…