Apple

Apple is an American technology company that was founded in 1976 by Steve Jobs, Steve Wozniak and Ronald Wayne. It is best known for its consumer electronics, software, and services.

Apple's current product lineup include iPhones hardware such as the iPhone, iPad, Apple Watch, Mac, Apple Vision Pro, AirPods, and Apple TV; operating systems such as iOS, iPadOS, visionOS, and macOS; and various software and services including Apple Pay, iCloud, Apple Arcade, and multimedia streaming services like Apple Music and Apple TV+.

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Apple category.

Since the 2000s, Apple has focused on reducing the weight of its products as technology has advanced and become increasingly complex. This shift has contributed to challenges in repairing and upgrading their devices.

Apple had numerous hardware design issues in the 2010s, often poorly acknowledged by the company and frequently charging exorbitant amounts for repair.

• High-cost GPU failures on early 2010's MacBooks^[1]
• the 2016-'17 MacBook Pro's screen cable skimping scandal^[2]
• 2016-2019 MacBooks butterfly keyboards^[3]
• the 2019 16-inch MacBook Pro's SSD failures^[4]
• The announcement and cancellation of Apple AirPower^[5][6] due to overheating^{[citation needed - no archived article mentioning overheating specifically]}

Recently, Apple has made efforts to improve its products, though some observers feel that its pro-consumer practices still do not match those of certain other manufacturers. This shift is thought by some to be influenced by evolving legislation.^[7]

This includes:

• Opening an online Self Service Repair parts store.^[8]
• Making the back glass of iPhones removable starting from iPhone 14.^[9]
• Allowing alternative app stores in an update to iOS 17, in compliance with new EU legislation.^[10]
• Calibration tools for newly installed used parts in iOS 18,^[11] which sometimes work.^{[citation needed]}
• An upgradeable, swappable SSD in the 2024 Mac Mini - albeit you cannot swap these units between M4 and M4 Pro units due to the internal casing's design being different without much good reason.^[12]
• A battery removable with just a 9V battery in the 2024 iPhone 16 and iPhone 16 Plus.^[13]

Many of these items have sparked allegations of malicious compliance and being introduced purely to make stricter right for repair legislation appear unnecessary to legislators while not doing much to improve the situation for consumers.

For instance, pricing for parts on the Self Service Repair store is virtually identical to having the part replaced by Apple themselves (including both the price of the part and labor)^[14], alternate app installation options are limited to users in the EU, still require developers to be registered with Apple, have them approve the apps and in many cases paying them fees, and the upgradeable SSDs do not use common standards such as M.2 NVME. Unlike standard SSDs, they are also not always swappable between different models and require access to a second Apple computer to provision after installation.

It is not possible to upgrade or downgrade an iPhone, iPad, Apple TV, etc. to an Operating System (OS) version that is no longer signed by Apple. In most cases, only the most recent version is signed. Some exceptions exist, such as certain Apple TV models and Apple Silicon Macs. Downgrading the Apple TV 4K series is not possible at all due to the lack of a USB port. On Macs with a T2 chip, the user can select from three modes of secure boot:^[15]

• No Security: Allow any OS to run (same as turning off secure boot on a PC).
• Medium Security: Allow any OS that is signed with a secure boot certificate (default, same as turning on secure boot on a PC).
• Full Security: Only allow the latest version of macOS, do not allow any other OS.

On Macs with Apple Silicon, the user can select from two modes of secure boot:

• Permissive Security: Accessible only via recovery Terminal tools (and still enforces Apple’s secure chain for much of the boot). This is the lowest available security policy on Apple silicon but does not remove secure boot entirely in the way “No Security” used to.
• Reduced Security: Allows booting older versions of macOS trusted by Apple but still enforces signed OS policy.
• Full Security: Only the currently signed macOS version trusted by Apple can boot.

iOS devices only support Full Security mode. The device checks for a cryptographic "ticket",^[16] which are tied to the OS version and CPU serial number. These are provided by a server, which only provides them for the latest version (with very specific exceptions). The device refuses to boot if the ticket does not match. Workarounds exist, but with major caveats that are not viable for most users,^[17] see the technical details on SHSH blobs.

Apple was the defendant of a class-action lawsuit with claims dating back to 2017 where users noticed their phones were being artificially slowed down. Apple agreed to settle the lawsuit for up to $500 million USD.^[18] Apple claimed that this change was to benefit users who have old failing batteries, and that it wasn't for planned obsolescence.^[19] They later published software updates and an article explaining how users can opt out of this new "performance management" mode.^[20]

Once a new OS version is installed, there is no opportunity to go back. This also restricts the user's choice to jailbreak the device, as the latest version naturally has patches for the latest jailbreak exploits. App developers also require access to earlier iOS versions to test that their app works correctly. The alternative, Xcode's iOS Simulator, is not a complete replacement for real hardware, as it does not have all features of a physical device.^[21] Instead, app developers are forced to purchase several test devices, and remember to never allow them to update.

Many parts are not available directly from Apple. Those that are available directly from Apple may be more expensive than paying Apple to repair your device.^{[citation needed - add citation with proof of this]} Parts available to certified repair centers are extremely limited.^{[citation needed - proof if possible]} Apple does not stock current generation iPad parts within GSX (See Certified Repair Centers). A limited selection of iPad parts are available from iFixit, however this can exclude some flex PCBs necessary for repairing headphone jacks.^{[citation needed - proof if possible]}

If an Apple iPhone has GPS calibration issues and or Bluetooth connectivity issues, Apple will do their own diagnostics. You explain to the Apple employee how and when the issues occur and you explain in detail your methods to reproduce the issues. The issues occur when your phone is in your pocket while using navigation and when you hold your phone upside down while using your Apple Beats wireless headphones. After Apple runs their diagnostics and they are not able to detect the issues, they will move onto the next step which is fully resetting your device. This is considered a standard troubleshooting procedure. When you ask the Apple store manager if they would be willing to exchange your device for a similar model if they cannot fix your device they respond with "No, because these phones are designed to be fixed". After the software reset fail, Apple will require you to leave your phone with them so they can send it to their offsite repair facility for further diagnostics. After a few days, Apple will come to the conclusion that your phone requires an entire new midsection. When asked what was replaced, Apple will inform you that the entire inside has been replaced — essentially giving you a new phone (with a new IMEI, EID, etc.) apart from the casing and screen. ^{[citation needed]}

Calibration software for some Apple devices has only recently become available to end users. End user calibration tools have only become accessible in iOS 18. Similar calibration tools have been available to Certified Repair Centers, but are generally limited as many parts are serialized, i.e. lid sensors on MacBooks. ^{[citation needed]}

Certified Repair Centers have some limited access to Apple's proprietary backend (GSX2). GSX contains many tools necessary to repair devices such as diagnostic tools, calibration tools, parts catalog, and device repair history. GSX is only accessible to repair centers Apple deems certified. GSX does not stock parts for iPads. It does not allow the calibration of parts such as lid sensors for a device, if that device does not have an open repair and purchased parts.^{[22] [citation needed - add an archive and properly cite this]}The new iOS 18 calibration tool is very similar to Apple's ASU (GSX's diagnostic/calibration tool). Some videos of GSX can be found online. See: GSX - How to Gain GSX Apple Access - iOSGenius

In 2014, Apple and the band U2 partnered to give all iTunes users a free digital copy of their newest album at the time, Songs of Innocence, which was marketed as "the biggest album release ever in history".^[23] Many users who didn't want the album couldn't remove it from their iTunes library due to the album being listed as a "past purchase" on their account (however the album could always be "hidden").^[24] Some reports speculated the deal was worth 100 million dollars and was done due to the band's declining popularity.^[25] In 2022, Bono, a member of U2, wrote in his memoir how Tim Cook reportedly said how "there’s something not right about giving [U2's] art away for free" and "the whole point of what we’re trying to do at Apple is to not give away music free. The point is to make sure musicians get paid".^[26]

In 2025, Apple added a promotional offer for F1 The Movie in their Wallet application.^[27] Users have mentioned how this could violate Apple's own policy on advertising, how the high price of Apple devices shouldn't justify first party ads, and the annoyance of seeing it.^[28] For users on the iOS 26 beta, there is an option to disable "Offers & Promotions", with users on iOS 18 needing to disable notifications completely for the Wallet app.^[29]

• 
  Notification of the offer
• 
  Home screen of Wallet app
• 
  Apple Cash card screen
• 
  Screen when selecting "learn more"

Main article: AirDrop Hong Kong censorship

As a result of the 2019 Hong Kong protests, Apple was pressured by the Chinese government to set a time limit for the AirDrop "everyone" option for iPhones due to its impact at scheduling protests against the government to avoid censorship.^[30]

In 2023, the setting was applied to all iPhones worldwide to "mitigate unwanted file sharing", meaning users will need to set their airdrop setting manually every ten minutes instead of leaving it on permanently, leaving the only other options as "contacts only" and "receiving off".^[31]

In late October of 2020, Apple announced that its Apple TV+ service had become the exclusive home of the library of classic Peanuts animated specials, including A Charlie Brown Christmas, It's the Great Pumpkin, Charlie Brown, and A Charlie Brown Thanksgiving. For almost 50 years, these beloved specials were shown once a year on free over-the-air TV, but as of 2020, anybody who wishes to watch them is now required to own a device that offers the Apple TV+ service and an active Apple TV+ subscription.^[32]

In March 2024, the United States Department of Justice filed a lawsuit against Apple claiming that the "closed garden" ecosystem Apple creates surrounding its iPhones stifles competition and innovation. The lawsuit alleges that Apple is directly forcing customers to purchase and use iPhones and their accessories and software in several ways:

• Forcing mobile carriers including AT&T, Verizon, and T-Mobile to offer its best customer deals exclusively to those who purchase iPhones.
• Restricting the functionality of Super apps such as WeChat.
• Forcing in-app purchases through applications such as Fortnite to be made within the App Store and taking a part of the proceeds as commission pay.
• Restricting the use of third-party digital wallets and requiring users to exclusively use Apple Pay.
• Restricting how third-party message apps can interact with iMessage.
• Restricting their HomeKit home automation system and all compatible devices to work only on Apple's products and issuing cease & desist orders against emulators designed to make HomeKit compatible with third-party products.
• Restricting compatibility of third party smart watches.^{[33][citation needed - make sure the source beside this is the actual antitrust case.]}

Apple is expected to go to trial in early 2027.^[34]

As part of Directive (EU) 2022/2380, the EU mandated that all smartphones, tablets, digital cameras, headphones, and other portable electronic devices must utilize USB-C as a universal charging standard by the end of 2024, with laptops following by 2026. ^[35]

This regulatory measure directly addresses consumer frustration with incompatible chargers types and aims to significantly reduce electronic waste. ^[36] The legislation allows manufacturers to unbundle chargers from devices, potentially saving consumers money, and ensures charging speed harmonization across compatible devices.

While Apple initially opposed the standardization, arguing that it would "stifle innovation rather than encourage it," the company ultimately conceded defeat, with Apple's head of marketing stating "we have no choice" regarding compliance. ^[7]

This law forced many companies including Apple to change the way they operate to create a fairer competition. Read more about this law here.

• Introduced the ability to install applications from alternative marketplaces
• asks which browser and search engine should be the default one
• Developers now are allowed to publish in the EU browsers that do not use webkit

• Apple removed iPhone torrenting app iTorrent from alternative marketplace AltStore PAL, developer said that the access was revoked "without any warning". In a statement to The Verge, Apple spokesperson Peter Ajemian said, “Notarization for this app was removed in order to comply with government sanctions-related rules in various jurisdictions. We have communicated this to the developer.”^[37]

In August of 2025, businessman Elon Musk accused Apple of engaging in anti-competitive practices by only allowing OpenAI’s ChatGPT to reach the top of the sales chart on Apple App Store. He announced his plan to sue Apple for this practice.^[38]

Apple claims to be environmentally friendly and invests significant amounts of funds in corresponding PR campaigns,^[39] but the reality is not quite as green.

Customers are lead to think that their purchases and frequent replacement of their devices do not have a negative impact on the environment, which is not the case.

In autumn of 2025, stricter EU regulations on misleading marketing claims and a lawsuit by German environmental and consumer protection non-profit organization Deutsche Umwelthilfe have forced Apple to remove their claim of carbon neutrality on several products on their EU websites. Affected products include the Apple Watch 3 and Apple Watch Series 11.^[40]

Apple shares manufacturing capacity at Chinese/Taiwanese companies FoxConn and Pegatron with other companies. If Apple uses a hypothetical 20% of their manufacturing capacity, and company B, C, D, and E also each take up 20%, and the company doing the manufacturing runs on 20% renewably generated energy, now Apple as well as companies B, C, D, and E will each publicly claim that their manufacturing runs 100% on renewable energy. In other words, each company will claim the 20% renewable energy was used for their production.^[41]

…

Apple, like many companies, regularly emphasises how environmentally friendly their packaging is and highlight advancements in this area.^[42]

This deliberately distracts from the fact that only a negligible fraction of the environmental footprint of an electronic device comes from the packaging, as it is made of significant amounts or rare earth minerals, metals and mined components and consuming vast amounts of energy, water and fuel in manufacturing and transport.

Some of the environmental advancements touted by Apple could also be argued to be environmentally beneficial side effects of purely economic decisions aimed at maximizing profit, such as shipping iPhones without chargers.^[43]

In 2020, it came to light that Apple had filed a lawsuit against a recycling company, revealing that 100,000 iPhones had been illegitimately shipped to China to be sold there instead of being shredded as had been agreed with Apple.^[44][45]

These devices were likely trade-in devices from people who received a discount on a new model in exchange. Bloomberg News writes, referring to the contract with the recycler:^[46]

Even if the iPhones looked good enough for resale, Apple Inc.’s contract with GEEP (said with a hard “g”) explicitly required that every product it sent be destroyed.

Used iPhone that are sold on the used market are a direct competition to new sales by Apple. Apple likely does not want the public to know about these processes, since security seems to be tight around the shredding process:

In some cases, Apple hired outside security consultants to escort trucks to its recyclers and monitor the destruction process, which the tech giant could further analyze through data reports charting scrap weights and commodity yields to ensure the input matched the output.^[47]

Apple later retreated the lawsuit,^[47] leading to speculation that it wanted to avoid having to disclose how many devices they are really having shredded.

The first iteration of Apple's iPhone recycling robot, designed for the iPhone 6, was never more than a publicity stunt, according to an article by Bloomberg:^[46]

Liam’s precision automation, however, proved a dead end. It could handle just one iPhone model, and not that well. If a device had corroded screws or sticky insides, the robot would glitch. A person familiar with the project estimates Liam could run for about 10 minutes without human intervention. Another person says Apple at times fed the robot still-functioning iPhones and, for media demos, cherry-picked cleaner units so it didn’t crash, suggesting Liam was geared more for promotion than scalability.

The same article cites industry insider claiming that the new iteration of the robot is only able to recycle as many devices in a year as Apple sells in just 48 hours.^[46] Thus, it can be assumed that the vast majority of trade-in devices are simply shredded.

Main article: Apple introduces OS-level age verification

On February 25, 2026, Apple rolled out the iOS Beta version 26.4, in order to comply with the Online Safety Act and other similar normatives. This version contains an Age verification system built on the operating system, blocking content that could be considered as "mature", including websites. It will be rolled on the UK, Brazil, Australia, Singapore and US states of Louisiana and Utah. Site and content blocking cannot be bypassed by VPNs as the restrictions are in the operating system itself. The current only way to prevent being blocked is by verifying by submitting info of an existing credit card. ^[48]

• iCloud
• iPhone
• iPad
• Mac
• Apple Watch
• AirPods
• Apple TV
• Apple Vision
• Apple Pencil

• Apple App Store
• Apple Gatekeeper
• Xcode

• Google
• Microsoft
• Samsung