Octopus Energy

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Contents11

Consumer-impact summary
User freedom
User privacy
Business model
Market control
Incidents
Example incident one (date)
Example incident two (date)
Products
See also
References

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Octopus Energy

Basic information
Founded	2016
Legal Structure	Private
Industry	Renewable energy, Gas, Electricity, Solar power products, Solar Installer
Also known as
Official website	https://octopus.energy

Octopus Energy is a UK energy supplier that took the market by providing a better level of customer service, they are highly rated on consumer review sites, particularly compared to the older suppliers like British Gas, Scottish Power etc.

Consumer-impact summary

User freedom

Though they offer tariffs that allow flexibility for battery owners, the 'Flux' tariff. The website states this is open to all, as long as the system is capable. There is no exclusion for DIY or any other type of battery mentioned on the website.

When you call to sign up, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tariffs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. ^[1] ^[2]

It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tariffs, you need to call the solar team on 0808 196 6842. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products. The flux tarif page says this ^[3]

You need solar panels to be eligible for Octopus Flux, but they don't need to have been installed by us. If you're in the process of getting them installed, we can still start your switch.

It would be preferable to make it clear that only some battery systems can apply, and list them if possible.

User privacy

Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."^[4]

Business model

^[1]

Market control

Octopus are the largest single energy supplier in the UK, bigger even than British Gas. ^{[citation needed]}

Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Octopus Energy category.

Example incident one (date)

Main article: link to the main CR Wiki article

Though they offer tariffs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tariffs.

It is not until you call them to try to sign up for the 'flux' tariff for example that you are told that only some manufacturers battery systems are allowed, this is counter to what is stated on the company website.

Example incident two (date)

It has been a year since a smart meter stopped sending readings, no amount of calls, or contact via text chat on the octopus website seems to make any difference, nothing seems to be done. Without a working smart meter you cannot sign up for an export tariff of any kind. Everything is in place with the DNO (Delivery Network Operator) NGED 5636013 and the power exported is going to octopus without being paid for.

Products

This is a list of the company's product lines with articles on this wiki.

Example product line one (release date): Short summary of the product's incidents.
Example product line two (release date):