Ford Connected Built-In Navigation trial and removal of service
Contents5
⚠️ Article status notice: This Article's Relevance Is Under Review
This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.
Learn more ▼
If you believe this notice has been placed in error, or once you have made the required improvements, please visit the Moderators' noticeboard or the #appeals channel on our Discord server: Join Here.
To justify the relevance of this article:
- Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
- Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.
#appeals channel on our Discord server: Join Here. There may be a discussion about this article on its talk page.Ford Connected Built-In Navigation is only a trial without informing the customer. Service discontinued without subscription at the end of the 12 month trial period.
[Incident]
New Ford Mustang purchase February 2025 in Australia. Customer not informed that Connected Built-In Navigation is a timed trial that requires subscription at the end of the 12 month trial.
Emails received one month and one day prior to expiry explaining that a subscription is required to continue the service. This was the first time customer is informed that this service is a trial and requires subscription.
Service discontinued at end of trial period without subscription. Services removed at end of trial period: Real time traffic, dynamic rerouting, weather, live point of interest updates and map updates.
Subscription is AU$15 a month, or AU$110 annually.
Basic on-board GPS navigation continues to function without subscription.
What is Connected Built-In Navigation?
Your vehicle has SYNC4 and a built-in satellite navigation system. Connected Built-In Navigation is a Connected Service that enhances your experience by providing benefits such as live traffic updates, weather information, and updated maps.
I didn’t know I had a trial. When did it commence?
Your vehicle came with a one-year trial of Connected Built-In Navigation, which commenced on the vehicle's warranty start date. When you created a Ford app account and fully activated the vehicle’s modem, your vehicle started receiving the Connected Service.
If you’ve received an email notifying you that your trial is expiring, that means you still have time to experience it, before deciding whether to subscribe.
What happens after the trial ends?
If you choose not to subscribe to Connected Built-In Navigation once your trial expires, your built-in navigation system will still function, but access to additional functionality (such as live traffic updates, weather information, and updated maps) will be discontinued.
If you use Driver Assist features such as Traffic Sign Recognition, Intelligent Adaptive Cruise Control, and Intelligent Speed Assist, we recommend that you keep map data updated via Connected Built-In Navigation.
References
https://www.ford.com.au/support/how-tos/sync/sync-4/how-do-i-renew-my-connected-built-in-navigation