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Coffee Meets Bagel

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Contents6
  1. Consumer impact summary
  2. Incidents
  3. Refund process
  4. Forced arbitration (2024)
  5. See also
  6. References

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Coffee Meets Bagel
Basic information
Founded 2012
Legal Structure Private
Industry Online dating
Also known as
Official website https://coffeemeetsbagel.com/

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Coffee Meets Bagel is a dating and social-networking service based in the United States, founded in 2012 by three sisters.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Incidents

Refund process

The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland, and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the terms of service (TOS).[1] Customers in other states are not eligible for refund. The process for cancellation regardless of region includes either going through the subscription provider (Apple) or mailing a signed notice to the company's PO box. California and Ohio users are given the option to open a ticket through an online portal.

  • A screenshot of section 20 of the terms of service outlining the mail in cancelation process for customers
    Portion of section 20 of Coffee Meets Bagel TOS, cancellation process
  • A screenshot of section 8 of the terms of service outlining the general cancellation policy
    Portion of section 8 of Coffee Meets Bagel TOS, general cancellation policy
  • A screenshot of section 8 of the terms of service outlining the cancellation policy as it applies to customers in the EU or other specific regions
    Portion of section 8 of Coffee Meets Bagel TOS, cancellation policy in EU and specific regions

Forced arbitration (2024)

Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation.[1] In particular, the terms of service prohibit customers' from participation in any kind of class action and limits claims to the customers' individual capacity. In addition, prior to any action, the terms of service stipulate that a "pre-demand notice" be physically mailed to Coffee Meets Bagel offices that has to meet certain criteria.

  • A screenshot of section 19 of the terms of service outlining waiving of the right to class action by customers
    Portion of section 19 of Coffee Meets Bagel TOS, class action waiver
  • A screenshot of section 19 of the terms of service outlining the pre-demand notice requirement for litigation
    Portion of section 19 of Coffee Meets Bagel TOS, pre-demand notice

The forced-arbitration clause was added in March 2024, shortly after Coffee Meets Bagel changed how its premium subscription worked (in December 2023) and denied refund requests to users who were past their refund period.[citation needed]

See also

Link to relevant theme articles or companies with similar incidents.

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References

  1. ↑ 1.0 1.1 "Coffee Meets Bagel Terms of service" accessed 29 Jan 2025, archive via archive.today on 6 Sep 2024, archive via archive.org on 29 Jan 2025
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