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Articles based on videos

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Activision Blizzard account lock and forced arbitration

On 21 March 2024, Activision Blizzard blocked access to Blizzard services, requiring customers to accept forced arbitration terms in the updated Blizzard end-user license agreement (EULA). In effect…

Adobe sued by FTC over hidden fees in subscription plans

The U.S. Federal Trade Commission (FTC) has filed a lawsuit against Adobe Inc. and two of its executives, alleging deceptive subscription practices that violate federal consumer protection laws. In…

Amazon Kindle removes download feature of purchased books

On 26 February 2025, Amazon removed the "download and transfer via USB" feature from their website. This means Amazon Kindle users are no longer able to download their purchased e-books from Amazon's…

Amazon PhotosPlus discontinuation

Amazon PhotosPlus was a subscription-based service that offered users the ability to display their chosen photos on their devices as the "primary content." Additionally, it provided 25 GB of Amazon…

Asus voids warranty of devices sent for repair over minor damages and performs unrelated repairs

Asus customers reported rejections of their repairs by what the manufacturer calls "Customer Induced Damage". Customers say that the reasons given or damages listed were wrong, and that the repairs…

BMW feature lockout scandal

BMW includes the hardware for its M adaptive suspension in many vehicles, while requiring customers to pay extra to activate the software that enables the feature. This model has been criticized for…

Chase Bank

Chase Bank is one of the leading financial services providers in the United States.

Dyson covers circuit board in glue
Dyson ends relationship with third-party repair centers

In February 2023, Dyson terminated its relationships with third-party authorized repair centers, eliminating local repair options for all Dyson products and forcing customers to use Dyson's own…

EduVULCAN

eduVULCAN is a Polish school e-journal service developed by Vulcan sp. z o.o.., allowing students and their parents to view grades, submit absence notes, contact teachers, and more. Similarly, it…

Filmora lifetime licenses terminated

Wondershare, the company behind Wondershare Filmora, changed its licensing policy, causing controversy among users. Originally, lifetime licenses promised unlimited access to future updates. However…

General Motors data collection and sharing controversy

General Motors (GM) has been collecting and monetizing driving data from millions of internet connected vehicles since 2015. Through its OnStar system and vehicle telematics, GM gathers comprehensive…

Google Pixel Watches do not come with repair options

Google Pixel Watch is a smartwatch product line made by Google. The devices come with no warranty for damages and maintain a replacement-only policy for consumers. There are no spare parts made…

Intel CPUs stability issue

In 2024, there were stability issues found related to Intel's 13th and 14th generation desktop processors. Mobile 13th and 14th generation processors are not affected.

John Deere dealerships lobby against right to repair

The issue at hand for farmers is the difficulty to repair their own farming equipment. They can't do much to diagnose the problem with their tractor, as only a John Deere dealer has access to the…

John Deere fails to uphold right to repair agreement

In 2018, John Deere entered a voluntary agreement to provide manuals, training, and diagnostic software for tractors available to purchase by January 1, 2021. However, the company does not appear to…

John Deere security flaws exposed sensitive customer information

In 2021, a number of security flaws in the software John Deere provided could have allowed hackers to find and download the personal data of all owners of the company’s farming vehicles and…

Mazda remote-start subscription

In 2019, Mazda introduced Mazda Connected Services, a feature enabling remote start and other functionalities through the MyMazda smartphone app. In 2021, Mazda quietly removed remote start…

Nike Adapt

Nike Adapt is a line of self-lacing smart shoes introduced by Nike, featuring app-controlled functionality. These shoes represent a significant innovation in footwear technology, combining…

Peloton removes Just Run feature

Peloton, a wellness technology company, faced widespread criticism after removing the "Just Run" feature from its Tread and Tread+ treadmills, making it accessible only through a paid subscription…

Peloton used-equipment activation fee

In 2024, Peloton introduced a fee for activating used equipment, which affects purchasers of second-hand Peloton devices in the U.S. and Canada. This fee, outlined in Peloton's Q4 FY2024 Shareholder…

Philips Hue starts requiring an account for the Hue app

Philips Hue is a product line of smart lighting equipment by Signify (former lighting division of Philips). A change was announced in 2023, which requires users of the Hue app to create an account to…

Pluralsight revokes lifetime licenses

Pluralsight, a popular platform for professional development and technology education, has sparked controversy by revoking lifetime licenses previously sold to users of its A Cloud Guru (ACG)…

Reddit made it impossible for blind Redditors to moderate

On July 1st 2023, an announcement was made that there were serious issues with accessibility of the main Reddit website, specifically concerning blind moderators. This forced blind and…

RepairShopr data privacy

RepairShopr, a software-as-a-service (SaaS) platform used primarily for customer-relationship management (CRM) and ticketing in repair shops, has as of December 2024 been the subject of scrutiny…

Singapore police jail woman based on data stored in car infotainment system

In January 2023, the Singaporean Police Force arrested a Singaporean women for speeding using data gathered from her car's infotainment system. As a result of this offense she was jailed for five…

Sonos forces post-purchase privacy policy change

Sonos, Inc. specializes in the manufacture of audio devices, many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the…

Tesla asks customers to vote against Right to Repair

Tesla, Inc. is an American multinational automotive and clean-energy company. It designs, manufactures and sells battery electric vehicles (BEVs), stationary battery energy-storage devices from home…

Tesla Cybertruck voids warranty if Powershare feature is used

The Tesla Cybertruck advertises a feature called "Powershare" (formerly "Power Your Site"), which seems to fall outside of the warranty conditions for the car battery. The feature matches a warranty…

Tom Evans Audio copyright strike

In November 2024, YouTube creator Mend It Mark uploaded a video in which he repaired a MasterGroove SR Mk3 pre-amp made by Tom Evans Audio. In the video he took the pre-amp apart and - to help…

Uber EULA precludes jury trial

A new Jersey couple who was injured while taking a ride they arranged through Uber was found to be legally precluded from litigation because of a clause in Uber's terms of service that requires…

Valve removes arbitration requirement from Steam Subscriber Agreement

In September 2024, Valve removed both the individual binding arbitration requirements and class-action waiver from the Steam Subscriber Agreement. That agreement is essentially Steam's End-user…

Vital Proteins sells products with terms and conditions inside the container

Vital Proteins sells supplements, and they have product lines that come in containers with a lid on them. These type of containers have a plastic ring under the lid, which break away from the main…

Volkswagen car-location data-exposure incident

In 2024, Volkswagen experienced a data-security incident involving customer vehicle information stored on Amazon Web Services (AWS). The incident occurred when Volkswagen's implementation of CARIAD…