Google Pixel Watches do not come with repair options

Google Pixel Watch is a smartwatch product line made by Google. The devices come with no warranty for damages and maintain a replacement-only policy for consumers. There are no spare parts made available for the devices.^[1]

This is contrary to other product lines by Google, like with the Google Pixel smartphone, where spare parts are available and repairs are possible.^[2][3] Instead, customers are encouraged to look at replacement options, not at repair options.^[4] A common repair for smartwatches is replacing the screen of the device, which can be done in a number of steps with the right parts available.^[5]

The policy applies across the product line. Google confirmed at the Pixel Watch 2 launch that the device would not be repairable, and confirmed in August 2024 that the Pixel Watch 3 was "replacement only", with no parts offered through partners such as iFixit.^[6][7]

The parts however are not made available, which surprises customers as it does not give them many options if not under warranty.^{[8][9][10][11]}

Customer support states that physical damage is not covered by the limited warranty, and advises customers to consult their accidental damage protection, such as Google's Preferred Care insurance, if they have it.^[4] Under Preferred Care, a broken Pixel Watch 3 is replaced rather than repaired, with a $49 service fee per claim.^[7]

Repairability advocate Louis Rossmann criticized the policy, stating in a YouTube video that "Google admits to manufacturing unrepairable junk" and that broken Pixel Watches become electronic waste.^[12]