Zoom (product)
Contents7
| Basic Information | |
|---|---|
| Release Year | 2011 |
| Product Type | Server, Laptop |
| In Production | Yes |
| Official Website | https://www.zoom.com/ |
Developed by Zoom Communications, Zoom workplace or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.
Consumer impact summary
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- User freedom: The user must accept the terms of service and Forced arbitration in order to use the product.
- User privacy: Security vulnerabilities and privacy concerns have been raised due to the amount of data the software collects from its users.[citation needed] In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes.[1]
- Business model: The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the rooms plan allowing up to 1,000 participants with a maximum time of 30 hours.
- Market control:
Incidents
This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the Zoom (product) category.
Data breach (2020)
In April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. [2]
Deal with Google and Facebook (2020—2021)
On November 9, 2020, the Federal Trade Commission filed a complaint against Zoom for misleading claims about their end-to-end encryption and giving users data — regardless of free or paid accounts — to Google and Facebook. Zoom agreed to an $85 million settlement[3] on January 19,2021, that resulted in $15 or $25 towards every user and improving its security and privacy disclosure practices. [4][5]
Forced arbitration and voice data collection (2023)
On May 31, 2023, Zoom updated their terms of service, requiring users to go into force arbitration and data collection for artificial intelligence purposes, giving users a 30 day period since April 1, 2023 or account creation date. The company received a wave of backlash after fears of a lack of possibility to opt-out artificial intelligence training collection, Zoom changed their terms a few days later that requires consent to data-collection.[6][7]
See also
Link to relevant theme articles or companies with similar incidents.
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References
- ↑ Isaksen-Loxton, Duncan (7 Aug 2023). "The Privacy Implications of Zoom's New Terms of Service Are Scary". SixFive. Archived from the original on 2026-02-24. Retrieved 24 Feb 2026.
- ↑ Burgess, Monica (2025-10-31). "Zoom Data Breach". Huntress. Archived from the original on 11 Dec 2025. Retrieved 2026-02-23.
- ↑ Whelan, Lisa (2021-08-12). "Why you should care about Zoom's $85m privacy lawsuit". Proton. Retrieved 2026-02-24.
{{cite web}}: CS1 maint: url-status (link) - ↑ B, Urian (2021-08-04). "Zoom Lied about 'End-to-End encryption' and Gave User Data to Facebook and Google Without Consent | $85 Million Settlement". TechTimes. Retrieved 2026-02-24.
{{cite web}}: CS1 maint: url-status (link) - ↑ Brodkin, Jon (2021-08-02). "Zoom to pay $85M for lying about encryption and sending data to Facebook and Google". Arstechnica. Retrieved 2026-02-24.
{{cite web}}: CS1 maint: url-status (link) - ↑ McFarland, Jen (8 Aug 2023). "Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses". Women Conquer Business. Archived from the original on 15 Sep 2025. Retrieved 24 Feb 2026.
- ↑ "Opt out of the arbitration agreement in Zoom's Terms of Service now". Frederick's Timelog. 2023-04-01. Archived from the original on 24 Feb 2026. Retrieved 2026-02-23.