Google One have changed their terms for the plan
Google AI Plus, they have removed the Gemini Pro feature without offering refunds for breach of contract as you can buy this plan for 12 months
Background
In July 2026 you could puchase Google AI Plus with "Access to our Pro models" listed as "More"
https://web.archive.org/web/20260722150918/https://one.google.com/about/#compare-plans#compare-plans
I purchased this plan and paid a full year (to save some money)
Incident
On the 14th of October an email was received with the following details
(see screencapture)
Updates to your Google AI Plus plan
Hi Gareth,
We wanted to let you know about changes to the models you can access with your Google AI Plus plan.
Starting November 13, 2026, the ability to select Pro models in both the Gemini app and AI Mode in Google Search will only be available to Google AI Pro subscribers and above. You’ll still have access to our latest Flash-Lite model and Flash, built for speed and intelligence. Your previous chats using the Pro model can be continued with a different model.
To learn more about these changes you can visit our Help Center article for additional details. You can manage or cancel your subscription at any time.
Thank you for being a Google AI Plus subscriber.
- The Google One team
This is a clear breach of ACCC laws in Australia, I have paid for a full year and then Google has change the services for me not to be able to access the pro version of Gemini.
Company's response
The first customer support hung up on me as I said I wanted it to be escalated as she could not provide any refund or plan upgrade to get the services that I paid for.
The second customer support was a bit better but tried to tell me that because Google One sells to the world they do not have to conform to the countries' laws that they are selling to.
I am currently waiting for Google escalated support to email me to process my refund but to keep my service until its renewal date which at that point I will either cancel, upgrade or renew.
Consumer response
After 2 phone calls Google has refunded me my entire subscription and I was able to keep the current subscrition until the expiry date, at which point I can either update to the new "pro" plan or keep with the "plus" plan
References
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