User:Louis/WeRecoverData's advertised US locations

WeRecoverData, a data-recovery company, sent my company a cease-and-desist letter demanding that I remove from publication a page critical of it. I am not taking it down. The only statements the letter singles out & denies are accusations the page quotes from third parties & attributes to them by name; it does not identify a specific statement of mine & say what is false about it. Everything on that page falls into one of three buckets: true statements of fact, opinions based on facts disclosed to the reader, & statements by third parties that are accurately quoted & identified as third-party statements. There is nothing in those three buckets to take down. If WeRecoverData can point to one specific statement of fact on that page that is false, I will look at it.

Both letters are posted here so you can read them yourself. WeRecoverData's counsel sent the cease-and-desist letter dated June 19, 2026; my reply dated June 26, 2026 declines to take the page down and asks WeRecoverData to point to one specific statement of fact on the page that is false.

I did not just post my reply on this page. I also sent it straight to the lawyer who signed WeRecoverData's cease-and-desist letter, Zachary A. Westenhoefer, at the address on his letterhead. I sent it two ways. I emailed it in reply to the same address the demand came from, on June 26, 2026 at 1:46 PM Central Time, & I mailed a physical copy that required a signature on delivery.^[1]

USPS delivered the mailed copy on June 29, 2026 at 10:40 AM Eastern Time in New York, NY 10005, the ZIP code on the firm's letterhead. Its record marks the item "Delivered, Front Desk/Reception/Mail Room" & says it was "signed for by Z WESTENHOEFER," the same name as the lawyer who signed the letter to me.^[2] That was before I published my video about this dispute; the tracking page is public, so you can compare the delivery date to the date on the video yourself.

USPS also sent me its official Proof of Delivery for the same tracking number. It records the status as "Delivered, Front Desk/Reception/Mail Room," the date & time as "June 29, 2026, 10:40 am," the location as "NEW YORK, NY 10005," & the actual recipient name as "Z WESTENHOEFER," with USPS's note that the "Actual Recipient Name may vary if the intended recipient is not available at the time of delivery."^[3][2]

I never received a reply.

WeRecoverData has said the opposite in public. In its replies to Google reviews of its Austin listing on Congress Avenue, the company has written:

Before publishing his video, he did not contact WeRecoverData to verify the facts or request our response.^[4]

That statement & the delivery record above cannot both be true. I emailed WeRecoverData's counsel on June 26, 2026, & USPS shows the mailed copy of the same reply was signed for by Z WESTENHOEFER on June 29, 2026, both before my video went up.

I contacted WeRecoverData's counsel directly, in writing, before I said anything in public, & USPS logged the mailed copy as signed for. Anyone can open the tracking record & the two letters posted above & decide for themselves whether I tried to handle this privately first.

WeRecoverData's cease-and-desist letter dated June 19, 2026 did more than ask me to take the page down. It also put me on notice to preserve evidence for a lawsuit it said it anticipated, & it listed the kinds of records it wanted kept, including my "revision histories," "source materials," "screenshots," & "archived pages":

You and Rossmann Repair Group Inc. are hereby placed on notice that WRD anticipates litigation... Accordingly, you are under a legal obligation to preserve all potentially relevant evidence in your possession, custody, or control. This includes, without limitation, all drafts, edits, revision histories, source materials, screenshots, archived pages... You are further directed not to delete, modify, destroy, overwrite, conceal, or permit the loss of any such materials... Failure to preserve relevant evidence after notice of anticipated litigation may constitute spoliation of evidence...^[5]

I told WeRecoverData I would meet that obligation, & I asked it to do the same. In my reply dated June 26, 2026, I asked WeRecoverData to preserve the records this dispute is about:

Tied to the same dispute, RRG asks that WRD likewise preserve, and not delete or alter, the records relevant to these claims, including the lease or service agreements for the locations WRD advertises, the substantiation for its advertised success rate, its terms of service and pricing records, and its records concerning the solicitation and management of its online reviews.^[6]

That is the same reply WeRecoverData's counsel signed for on June 29, 2026 (see the delivery record above).

WeRecoverData's own website is no longer in the Internet Archive's Wayback Machine. The Wayback Machine's availability API returns no saved snapshots for werecoverdata.com, {"url": "werecoverdata.com", "archived_snapshots": {}},^[7] & opening the domain in the Wayback Machine returns the message "This URL has been excluded from the Wayback Machine."^[8]

The site's robots.txt file, which tells automated crawlers what they may visit, allows the major search & AI crawlers, including Googlebot, Bingbot, GPTBot, & ClaudeBot, but disallows the two crawlers the Internet Archive uses to save pages. Under "User-agent: ia_archiver" & "User-agent: archive.org_bot" the file sets "Disallow: /".^[9] The Internet Archive's help pages say a site may be missing from the Wayback Machine for more than one reason:

Such sites may have been excluded from the Wayback Machine due to a robots.txt file on the site or at a site owner's direct request.^[10]

I cannot tell from the outside when or why werecoverdata.com is no longer in the Wayback Machine, so I am not drawing a conclusion about it; the availability API, the exclusion message, & the robots.txt are what the Internet Archive & the site show today.

On July 13, 2026, I emailed WeRecoverData's counsel a formal demand letter, & I am sending a paper copy to his office by Priority Mail with signature confirmation. The letter makes two requests: it asks WeRecoverData to correct or retract the statement quoted above, & it asks WeRecoverData to confirm which of its records it is preserving.^[11]

I sent the correction request under the Texas Defamation Mitigation Act. Section 73.055 of the Texas Civil Practice and Remedies Code lets a person who says he was defamed serve a written request that identifies, with particularity, the statement alleged to be false & defamatory, & asks the publisher for a correction, clarification, or retraction.^[12] The statement I asked WeRecoverData to correct is the owner reply on its Austin Google listing, quoted above, that says I "did not contact WeRecoverData to verify the facts or request our response" before my video.^[4] The delivery record above shows that I did: I wrote to WeRecoverData's counsel on June 26, 2026, & his office signed for the mailed copy on June 29, 2026,^[3] both before the video. The letter asks WeRecoverData to stop publishing that statement on the Google listing & anywhere else it appears, & to publish a dated written correction or retraction, no later than July 31, 2026.^[11]

That deadline follows the statute. Under section 73.057, a correction is timely if it is made no later than the 30th day after the request is received, & it is sufficient if it is published in the same manner & medium as the original; for a statement published on the internet, the correction is appended to the original publication.^[12]

The second part of the letter returns to the preservation question above. WeRecoverData put me on notice to preserve evidence on June 19, 2026, & I asked it to preserve its own records on June 26, 2026. My July 13 letter asks WeRecoverData to confirm in writing, by July 31, 2026, that it is keeping its native site records, including the werecoverdata.com files as they existed, its server & access logs, its content-management & database records, every past version of its robots.txt file, its terms-of-service & pricing pages, & the review replies at issue.^[11] It also asks WeRecoverData to say when the robots.txt directives that block "ia_archiver" & "archive.org_bot" were added, & to keep the records that show when & how that file changed.^[11]

On July 24, 2026, WeRecoverData's counsel, Zachary A. Westenhoefer, replied to my July 13 letter by email. I am posting the full reply dated July 24, 2026 here so you can read it yourself.

WeRecoverData retracted the statement I asked it to correct. The letter says the company removed, on July 15, 2026, the owner reply that said I "did not contact WeRecoverData to verify the facts or request our response" from its Google listing and from every other listing it controls, and it withdraws the statement:

The statement was incorrect as written, and WRD corrects and retracts it. WRD does not contend that you failed to respond to this office's June 19, 2026 letter.^[13]

The letter agrees with the delivery record in the section above: that I responded to the June 19 letter on June 26, 2026 by email and by USPS Priority Mail delivered on June 29, 2026. WeRecoverData says this reply, together with a statement it says it published at werecoverdata.com/blog/public-statement, is its correction under the Texas Defamation Mitigation Act sections I cited, section 73.055 and section 73.057.^[13]

WeRecoverData also says it is not suing me and did not mean the dispute as a way to shut down criticism:

WRD is not presently pursuing litigation against you concerning the publications at issue. Although this letter formally responds to the correction and preservation issues raised in your letter, it is not intended as a threat, ultimatum, or demand that you remove criticism.^[13]

On the cease-and-desist itself, the letter says:

WRD led with legal correspondence. WRD recognizes that this was the wrong first approach and that it could reasonably have appeared to be an effort to suppress criticism rather than answer it.^[13]

The letter keeps one narrower point. WeRecoverData says that while it does not claim I failed to respond to its June 19 letter, I did not ask it for comment on the specific video before I published it:

The narrower point WRD intended to make was that you did not contact WRD before publishing the video released on or about July 12, 2026 to request WRD's comment on that video specifically.^[13]

On the robots.txt question, the letter denies that WeRecoverData changed the file in response to the June 19 letter, but it does not give the dates:

WRD states only that the suggestion in your video that WRD changed the robots.txt file after the June 19, 2026 cease-and-desist letter, or in response to that letter, is incorrect. WRD is not setting out the precise technical chronology in this letter.^[13]

I asked when the directives blocking "ia_archiver" and "archive.org_bot" were added. The reply says the timing suggested in my video is wrong, but it does not say when they were added, so I cannot check a date I have not been given. That is where it stands: WeRecoverData says the timing in my video is wrong, and it has not shown the chronology it says its records hold.

The one thing I asked WeRecoverData to do in my correction letter, stop publishing the statement that I never contacted it, is the thing the letter says WeRecoverData has now done. I am noting that here for the same reason I posted everything else on this page: so the record is complete.

On July 26, 2026, I answered that letter by email. The full response dated July 26, 2026 is posted here so you can read it yourself. It takes the retraction as settling the one statement my July 13 letter identified & nothing more: WeRecoverData's June 19, 2026 demands have not been withdrawn, & two matters stay open, the June 19 demand about the company's "locations" & "facilities", & the question of when the robots.txt directives were added.^[14]

The letter records a change to the Austin listing. On July 25, 2026, the Google Business Profile listing my July 13 letter had identified by its map link displayed the business name "WeRecoverData Data Recovery Inc. - Austin - Drop-Off", & its photo gallery showed a graphic describing the location as local intake, drop off only, with a second line reading "No Lab onsite." Google's gallery entry attributed that upload to "WeRecoverData" & dated the photo July 2026.^[14] My July 13 letter had identified the same listing under the name it carried then, "WeRecoverData Data Recovery Inc. - Austin".^[14]

I also put the map-link audit to WeRecoverData's counsel: of the 46 links in the table below, 30 settled in their advertised cities, 15 settled on the single point 46.423669, -129.9427086 & displayed a name, a website, & a phone number but no street address, & one opened with no listing shown.^[14] The letter draws no conclusion about why, & neither does this page:

I do not know why those listings display what they display, who made them so, or since when, & this letter does not say.^[14]

On the archive question the letter renews the date request & adds a second one. The eight Wayback Machine captures of werecoverdata.com pages that my webpage cites were saved on November 16, 2025, December 8, 2025, February 7, 2026, February 16, 2026, & four on March 29, 2026, all before the June 19, 2026 letter existed; as of July 25, 2026 each of the eight returns the exclusion notice, while the Better Business Bureau & Reddit snapshots cited on the same page still open.^[14] The letter asks WeRecoverData to remove the ia_archiver & archive.org_bot directives from its robots.txt & to ask the Internet Archive to restore public access to the snapshots it already holds.^[14] On what I am & am not saying about that, the letter is explicit:

That answer is about what WRD keeps. My concern is about what everyone else can no longer see. I do not contend that WRD violated a preservation obligation, & I am not saying anyone broke a law.^[14]

The letter also counts the days. As of July 26, 2026, 37 days had passed since the June 19 letter asserted that the webpage contains false, misleading, & commercially disparaging statements, & in those 37 days WeRecoverData had not identified which statement is false, had not said what makes any statement false, & had not produced a record establishing falsity.^[14] I asked for the point-by-point response WeRecoverData's July 24 letter promised, with the supporting records, by August 14, 2026.^[14]

One part of the letter tells counsel where third-party material is published. Kay Dean is a former federal investigator who operates FakeReviewWatch.com; the New York Attorney General's office credited her by name in an October 30, 2023 press release announcing a settlement with a Manhattan doctor over manipulated online reviews, writing that "Attorney General James would like to thank Kay Dean of Fake Review Watch for assisting with this investigation."^[15] My letter says Dean contacted us in July 2026 with captures from her own investigation, that Rossmann Repair Group Inc. publishes them at rossmanngroup.com, & it states the limit of that page in terms I am repeating here rather than paraphrasing:

It states plainly what the records do & do not show, including that they do not establish that WRD directed, solicited, paid for, or knew about any review exchange. This letter asserts none of those things and makes no accusation about WRD's review practices.^[14]

WeRecoverData's July 24 letter disclosed that the June 19 letter to me was one of several. It says the company, through counsel, sent cease-and-desist correspondence to "several competitors and other industry participants" about public statements it believed were inaccurate, misleading, or materially incomplete, & that "[t]he letter to you was part of that broader effort."^[13] I do not know who the other recipients are & I have not seen what they were sent. Anyone who received similar correspondence is welcome to contact me.^[14]

The last part is the one I want answered. WeRecoverData's July 24 letter says the company is "not presently pursuing litigation" & is "not asking you to remove the webpage or videos," & that nothing in it "is intended to waive, prejudice, or limit any rights, claims, defenses, or remedies of either party." It does not say whether the June 19 demands are withdrawn; the words "withdraw", "locations", & "facilities" do not appear in it.^[13] The June 19 letter's first demand asks for removal of the webpage, which is the thing the July 24 letter says WeRecoverData is not asking for.^[14] I asked WeRecoverData to state in writing, by August 14, 2026, whether it withdraws those demands in full, & said that Rossmann Repair Group Inc. & I will treat them as live until it does.^[14]

WeRecoverData's cease-and-desist letter says my page communicated that WeRecoverData "advertises a fabricated success rate." That is not what the page says, & the reason is on WeRecoverData's own website. On its FAQ, under the question "What is your success rate?", WeRecoverData writes that it does not publish one:

We do not publish the success rate in order not mislead our customers due to false claims made by other small data recovery providers.^[16]

On its own RAID data recovery page, the title reads "RAID Data Recovery Services | 96% Success Rate | WeRecoverData,"^[17] & the homepage title carries the same 96% figure.^[18] My page pointed out that WeRecoverData states it publishes no success rate on one page while advertising a 96% success rate on another; it did not call any number fabricated. Open both & read them yourself.

• 
  WeRecoverData's FAQ answer to "What is your success rate?" says it does not publish one. WeRecoverData FAQ
• 
  The title tab on WeRecoverData's homepage advertises a "96% Success Rate." WeRecoverData homepage

WeRecoverData also defines what it counts as a successful recovery. On its evaluation results, it says:

If client didn't specify the exact critical files that need to be recovered, or indicated "all", "everything" or "unknown", we will consider the recovery to be successful if any files on the media are recovered.^[19]

By that definition, if I gave WeRecoverData a 20-terabyte drive & told them to recover "all" of it, & they gave me back 64 kilobytes of files, that would count as a successful recovery. As someone who runs a data recovery business, I think that is a wild way to define success.

WeRecoverData's website advertises the 46 US locations in the table below, each with its own city page. The city pages for Aventura,^[20] Chicago,^[21] Houston,^[22] & New York^[23] each list the same phone number, 212-594-5946. That number appears on 45 of the 46 city pages.

Each city page I opened also lists a street address, & the table pairs 45 of the 46 addresses with the company marketing space there; the New York row instead carries WeRecoverData's own description, discussed below. Forty-four of the 46 rows link to a shared-office, coworking, or virtual-office listing for that street address: Regus in 32 of them, with Spaces, Davinci Virtual, Premier Workspaces, Intelligent Office, District Offices, & OneBiz Center covering the other 12. Most links go to the operator's own site; a few go to commercial listing services (CoworkingCafe, OfficeSpace, LiquidSpace) that show the operator's space at the address.

Other than the Austin address described below, I have not been inside these buildings, & I am not claiming WeRecoverData lacks staff at the ones I have not visited. The Austin location on Congress Avenue is the one address someone from my shop walked into during business hours. What I can show you is what each linked operator or listing service publishes about the address on its own page, & the table links to every one of those pages. My opinion, based on those listings, is that an address the operator sells as virtual office space tells you where the mail goes, & an address it sells as desks & offices by the month tells you the space is shared. Either way, whether anyone from the company works behind that door is a question the listing does not answer, & it is a question I would ask before shipping anyone a drive full of my data.

Google has a rule about exactly this. Its Business Profile guidelines put it plainly:

Businesses can't list an office at a co-working space unless that office maintains clear signage, receives customers at the location during business hours, and is staffed during business hours by your business staff.^[24]

The same page says a mailing address a business does not operate out of is "also known as a virtual office," and that such a location "isn't eligible for a Business Profile."^[24] Storefronts that turn out to be a mailbox or a rented desk are an old problem in data recovery, a business where you hand a stranger the only copy of your files & hope to get them back. I have written more about that pattern, & about WeRecoverData's location network, on my own site. The Austin visit below is what happened when someone from my shop drove to one of these addresses & walked in the door.

The one address the table pairs with no outside listing at all is WeRecoverData's New York location, & I am giving it the benefit of the doubt. The company lists it as "148 Madison Ave, 9th Floor (32nd Street), New York" & calls the location its "laboratory".^[23] That is WeRecoverData's own description, & I have not independently confirmed it. Of the 46 city pages, this is the one that reads to me like a company describing its own office rather than a rented desk, & it is starred in the table for that reason.

One address in the table has a currently accessible online Google Review posted 10 months ago as of 07/13/2026 corroborates the business practices of a virtual location with no knowledgeable staff or operations to secure tracking of dropped device.^[25]

One of my employees, Chris, went to the Austin address on Congress Avenue during business hours & asked for WeRecoverData. The building is the Spaces coworking location in the Austin row of the table below. Chris was pointed up to room 500 on level five. The person he spoke to there worked for Spaces, the coworking operator, not for WeRecoverData.

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If the video above does not play in your browser, an MP4 version is available to download.

That is one address, on one day. I am telling you what Chris was told at that door on that visit, not what WeRecoverData does at every other address on this list. I am not saying WeRecoverData has no presence in Austin. I am saying the person my employee met at that address worked for the coworking operator, & there was no WeRecoverData technician there when he asked.

Google's guidelines, shown above, require a listing at a co-working space to be "staffed during business hours by your business staff."^[24] On the day my employee visited, the only person he found at that address worked for Spaces, the company that runs the co-working space, not for WeRecoverData. In my opinion, a Google listing for the Austin address on Congress Avenue where the only person a visitor meets works for the co-working operator is the situation that rule is written to prevent, & I do not believe a listing like that meets Google's staffing requirement. Your drive goes to whoever is physically at the address on the listing, not to a phone number or a mailbox. You can open that Google listing & the Spaces page for the same address & decide for yourself.

Every link below goes to WeRecoverData's own city page, to the page of the company marketing space at the same street address, or to a map of that address.

Rows marked 🌊 are the ones whose Google Maps link settled on a point in the Pacific Ocean when I opened it on July 26, 2026; the coordinates, sources, & screenshots are in the section below.

The star marks the New York row; that address is discussed in the 148 Madison Avenue section above.

• Aventura, Florida: OneBiz Center's own page markets "virtual office" & "meeting room" space at 20900 NE 30th, the street address on WeRecoverData's Aventura page.^[26]
• Pasadena, California: the Pasadena address, 133 N Altadena Dr, is an ordinary multi-tenant office building, Pasadena Business Park. Its listing shows office space for lease with no shared-office or virtual-office brand attached, so I am not calling it a virtual office.^[27]

I published the first revision of this page, including the table above & its map links, on July 12, 2026; the checklist in that revision ends with Open the map link & look at the building.^[28] On July 26, 2026, I opened the Memphis, Tennessee row's map link. It settled on a Google Maps page whose own URL places the listing pin at 46.423669, -129.9427086, & the map draws that pin in the North Pacific Ocean.^[29][30] The listing panel for WeRecoverData Data Recovery Inc. - Memphis showed the company's website & a phone number & no street address.^[29] WeRecoverData's own Memphis page listed a street address that same day: South Wind Office Center 8295 Tournament Dr,, Suite 150, Memphis, Tennessee 38125, USA.^[31]

On July 26, 2026, I opened all 46 map links in the table above & recorded the URL each one settled on. Fifteen of them settled on the same point, 46.423669, -129.9427086; the coordinates are the values Google Maps itself writes into the address bar after the listing opens, & the point they name is in the North Pacific Ocean.^[30] The Commerce, California link opened Google Maps with no business listing shown.^[32] The other 30 links settled on coordinates in their advertised cities. The 16 rows that did not settle on their advertised city are listed here, with the street address WeRecoverData's own city page displayed for that location on the same day:

• 
  The Phoenix listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Commerce, California link on July 26, 2026: no business listing shown. Map link
• 
  The Stamford listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Jacksonville listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Tampa listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Des Moines listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Louisville listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Boston listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Novi listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Las Vegas listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Cincinnati listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Cleveland listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Memphis listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The San Antonio listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Fredericksburg listing on July 26, 2026: pin in the North Pacific Ocean. Map link
• 
  The Milwaukee listing on July 26, 2026: pin in the North Pacific Ocean. Map link

Earlier that same day, July 26, 2026, I posted on my YouTube community tab asking for help figuring out what is going on; the screenshot attached to that post shows the Memphis listing with its pin in the North Pacific.^[33]

As of July 26, 2026, WeRecoverData's own city pages listed the street addresses shown in the table above, & the maps embedded on those pages centered on their advertised cities; the Memphis page is one example,^[31] & the Page link in each row opens the rest. Google's help pages say a verified business can edit its Business Profile, including its address,^[34] & Google's Maps help tells Maps users: You can add or edit information about a place or business. You can change info like the name, address, hours or other facts.^[35] I do not know who, if anyone, changed these listings, & I cannot tell from the outside why they point where they point, so I am not drawing a conclusion about it; where each link settled on July 26, 2026 is in the table above.

I put this audit to WeRecoverData's counsel the same day, in my response of July 26, 2026, which records the same three counts & asks WeRecoverData to address them in the point-by-point response it has promised.^[14]

You do not need to trust me.

1. Pick any row in the table & open the WeRecoverData page link. Note the street address & the phone number; 45 of the 46 city pages show the same number, 212-594-5946.
2. Open the operator link in the same row & read how it markets space at that street address.
3. Open the map link & look at the building.

Every link in that check belongs to WeRecoverData, a space operator, a listing service, or the map provider. None of the sources are mine.

WeRecoverData seems to have had an Amsterdam location too: hxxps://maps.app.goo.gl/JJ9c4365xeFTo14w5. There are three reviews. One glowing, and two stating there is no office at this address:

Note that the top review stating there is no office was from last week, meaning it seems WeRecoverData pulled this location from their website between 12th and 26th of July.

This photo accompanies the listing, and it states it was uploaded by the owner:

Most companies not findable, but I found

•  https://www.onafhankelijke-hypotheekadviseur.nl/amsterdam/jacobus-recourt-assurantien-bv/

• https://www.creditsafe.com/business-index/en-gb/company/four-seasons-hotels-and-resorts-bv-nl03560238

which points to Kings Fordweg 151 Amsterdam. That is an office space with many virtual offices, although we have only the reviews as proof there really wasn't an office.

The WeRecoverData website shows (https://www.werecoverdata.com/locations) two locations in Poland:

Note that these are not on Google maps.

Twarda 18, Floor 15, Warszawa, PL, 00-105, PL

This is a known location of virtual offices: https://epoczta.com.pl/warszawa/city-office-twarda-18-wirtualn/. It is not 100% conclusive there is no office there, but it seems rather unlikely.

Mazowiecka 1/5, Lomza, 18-400, PL, the same office as a computer store:

It's possible they do the recovery work for WeRecoverData in Poland.