Trade Republic
Contents5
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| Basic information | |
|---|---|
| Founded | 2015 |
| Legal Structure | Private |
| Industry | Financial services |
| Also known as | |
| Official website | https://www.traderepublic.com |
Trade Republic is a German neo-broker that offers bank accounts and trading of finance products such as stocks and ETFs using a smartphone app. In 2025, they reported having over 8 million customers and managing over 100 billion euros of assets.[1]
Consumer-impact summary
Poor customer support and app experience
Users have criticized Trade Republic's slow and inadequate customer support. The support is an app-integrated chatbot that users find vague and unhelpful. Users with login issues cannot get help, as the chatbot is only available for logged in users, and no email address or phone number is available for support. The unavailable support is especially inconvenient for users who need to make timely financial decisions, like selling assets or withdrawing money. Additionally, the app's calculation of tax, fees and dividends is known to be inaccurate.[2]
Privacy and sovereignty
Attempting to send an email to the non-existent address info@traderepublic.com reveals that the company's mail servers run via the domain aspmx.l.google.com, indicating that Trade Republic's email communication runs over servers run by US advertising giant Google, which raises significant concerns about privacy and digital sovereignty.[citation needed]Moreover, investments by the Founder's Fund of controversial American investor Peter Thiel, who owns large parts of Palantir and PayPal, have raised concerns about privacy and potential foreign interference.[3] The Exodus Privacy Project lists a total of 7 trackers inside of the app, including several advertising companies such as Adjust and Google.[4] This is at odds with the German principle of Bankgeheimnis (banking confidentiality), the notion that banks have the duty to protect the information of their customers except where required by anti-fraud legislation.
Forced app
Critical features, such as signing up for an account, identity verification and, crucially, support chat, are only available from within the app. The service cannot be used using the website alone. Unlike most German banks, Trade Republic does not support the FinTS standard, which would allow integration into normal banking apps.[citation needed]
References
- ↑ Chmiel, Damian (2025-01-09). "Trade Republic Doubles to 8 Million Users as Assets Top €100 Billion". Finance Magnates. Archived from the original on 23 Jul 2025. Retrieved 2026-01-01.
- ↑ "Trade Republic Erfahrungen [Trade Republic Experiences]". Finanzfluss. Archived from the original on 15 Nov 2025. Retrieved 2026-01-01.
- ↑ Schuetze, Arno (2025-12-17). "Thiel Boosts Trade Republic Stake in €1.2 Billion Secondary". Bloomberg. Archived from the original on 17 Dec 2025. Retrieved 2026-01-01.
- ↑ "Trade Republic Version 4.2552.1". Exodus Privacy Project. 2025-12-26. Archived from the original on 24 Feb 2026. Retrieved 2026-01-01.