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| Basic information | |
|---|---|
| Founded | 2019-09-01 |
| Legal Structure | Private |
| Industry | |
| Also known as | |
| Official website | https://www.smartyplus.net/ |
SmartyPlus is a service offering coupon/cashback benefits and shipping perks in exchange for a membership fee.
Consumer-impact summary
In many reported cases, consumers attempting to complete a purchase on an unrelated retail or service website are presented with a pop-up, checkbox, or “special offer” that signs them up for SmartyPlus. Sometimes this occurs in the final checkout page, where users provide payment details.
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Smartyplus category.
Class-action lawsuit (2024-01-22)
As in the class action “Cashback Service Smarty Charges Consumers for Unwanted Monthly Subscriptions”, one plaintiff alleged that she cancelled during a 14-day trial but was still charged for two more months. [1]
Consumer Complaints Filed with the BBB
A large number of complaints against SmartyPlus have been filed with the Better Business Bureau (BBB). These consumer accounts consistently describe confusion over how the subscription was initiated, difficulty identifying the charges, and challenges in stopping payments.[2]
Products
This is a list of the company's product lines with articles on this wiki.
- Example product line one (release date): Short summary of the product's incidents.
- Example product line two (release date):
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See also
Link to relevant theme articles or companies with similar incidents.
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References
- ↑ McCroskey, Kelsey (2024-01-22). "Cashback Service Smarty Charges Consumers for Unwanted Monthly Subscriptions, Class Action Alleges". classaction.org. Archived from the original on 22 Apr 2024.
- ↑ "Smarty | BBB Complaints". Better Business Bureau. 2025-09-17. Archived from the original on 6 Oct 2025. Retrieved 2025-09-17.