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Shake Shack

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Contents8
  1. Consumer-impact summary
  2. Incidents
  3. Website was inaccessible to Disabled Individuals
  4. Shake Shack Stole $10 million from Smaller Companies
  5. Adding Hidden Fees for Delivery Orders
  6. Products
  7. See also
  8. References

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Shake Shack
Basic information
Founded 2004-07
Legal Structure Public
Industry Food
Also known as
Official website https://www.shakeshack.com/

Shake Shack Inc. is a fast food company founded in 2004.

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Shake Shack category.

Website was inaccessible to Disabled Individuals

On June 30, 2017, a class action lawsuit was filed that claimed the company website violated the Americans with Disabilities act by failing to provide access to blind and visually impaired individuals, claiming customers with those disabilities find struggle to navigate the website independently.[1][2] On May 8, 2023, the case was moved to Judge Ronnie Abrams.[3] The case is still progressing as of March 2026.

Shake Shack Stole $10 million from Smaller Companies

Launching on April 3, the Paycheck Protection Program, affiliated with the Coronavirus Aid, Relief and Economic Security (CARES) Act, was a loan plan designed to help smaller businesses and nonprofits during Covid-19.[4] Shake Shack applied for the Paycheck Protection Program, receiving $10 million, and weeks later, firing over 1,000 employees.[5] The company received huge amount of backlash for receiving loans that smaller businesses struggled to obtain. On April 20, Shake Shack would announce they're returning the $10 million loan, citing they are "fortunate to now have access to capital that others do not" and "urge Congress to ensure that all restaurants no matter their size have equal ability to get back on their feet and hire back their teams." Additionally, they also criticized the program, saying it was confusing, "unidentified", and saying they had no idea funds would run out in two weeks.[6] However, two days earlier before the announcement, Shake Shack announced raising $150 million in an equity offering.[7][8][2]

Adding Hidden Fees for Delivery Orders

Plaintiff Aviva Copaken originally filed a legal complaint in 2024 December 16, however the complaint turned into a class action lawsuit against Shake Shack on February 27, 2025.[9] The lawsuit alleges Shake Shack added undisclosed hidden fees on delivery and mobile orders labeled "Courier fees" and "Service fees' to customers orders at the last minute, adding that it only shows the hidden fees at the final payment screen.[10][11] The lawsuit has not come to a result yet as of March 2026.

Products

This is a list of the company's product lines with articles on this wiki.

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See also

References

  1. ↑ Rizzi, Corrado (30 June 2017). "Shake Shack Hit with ADA Class Action Over Website Accessibility". ClassAction. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  2. ↑ 2.0 2.1 Surewicz, Anita (12 May 2023). "The Biggest Scandals In Shake Shack History". Mashed. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ "UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF NEW YORK" (PDF). Justia. 16 March 2026. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ Linly, Zack (20 April 2020). "Shake Shack Returns $10 Million in Relief Funds and Asks That Small Businesses Be Given More Access". The Root. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  5. ↑ Koenig, Ronnie (20 April 2020). "After big companies face backlash over loans, Shake Shack returns $10 million". Today. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  6. ↑ Garutti, Randy (20 April 2020). "Shake Shack is returning its PPP Loan. Here's why:". LinkedIn. Archived from the original on 21 April 2020. Retrieved 16 March 2026.
  7. ↑ Concepcion, Summer (20 April 2020). "Shake Shack Hands Back $10 Million Loan After Small Biz Program Runs Out Of Funds". Talking Points Memo. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  8. ↑ Collman, Ashley (20 April 2020). "Shake Shack received, then returned, $10 million in coronavirus stimulus funding after being criticized for taking money meant for struggling small businesses". Business Insider. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  9. ↑ Jennings, Lisa (5 March 2025). "Shake Shack sued for not adequately disclosing delivery fees in California". Restaurant Business. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  10. ↑ "Shake Shack's illegal hidden fees". Evil Corporations. 6 June 2025. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  11. ↑ Mehorter, Kelly (5 March 2025). "Shake Shack Lawsuit Filed Over Allegedly Hidden Service, Delivery Fees Online". ClassAction. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
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