Samsung Odyssey
Contents7
| Basic Information | |
|---|---|
| Release Year | 2017 |
| Product Type | Hardware, Monitors |
| In Production | Yes |
| Official Website | https://www.samsung.com/us/monitors/odyssey-gaming-monitor/ |
Samsung is a well known manufacturer of monitors and a pioneer of curved screen technology. Their Odyssey lineup of curved gaming monitors is all-encompassing, ranging from small, affordable VA panels to state of the art ultrawide OLED models.[1]
Consumer impact summary
- Many users of Odyssey monitors have reported concerning cracking noises during normal use, a possible sign of thermal stress
- During use, the monitors may emit a loud "pop" noise and the panel will crack vertically, usually around the center of the screen
- There have also been reports of the monitors coming cracked in the box, or cracking while the user is away
- Cracking display panels have been reported on all curved monitors in the lineup
- Samsung generally refuses to honor the warranty, usually refusing on the basis of claims that cannot be proved (the monitor cracking due to the user's misuse)
- Samsung's coverage of the issue under warranty may also differ based on region
Incidents
Disturbing cracking noises
During normal use, the monitors may produce cracking noises that users report as "concerning", possibly indicative of the display panel undergoing thermal stressing.[2][3]
Cracking of display panels
During normal use, the monitor may emit a loud "pop" noise and crack vertically, typically near the center of the panel. Reports cover all the curved monitors in the Odyssey lineup.[2][4][5][6][7] The monitor may also arrive cracked in the box.[8]
Samsung's warranty coverage
Samsung generally refuses to cover panels cracked in this fashion under warranty.[2] Their response to warranty claims is typically that of making unprovable claims about the user damaging it.[5][9] They may also refuse to cover it despite the user having a video recording as proof of the monitor cracking on its own.[9][10] Warranty coverage may also vary based on region.[2]
See also
References
- ↑ "Odyssey Gaming Monitor Product Page". Samsung. Archived from the original on 27 Jan 2026.
- ↑ 2.0 2.1 2.2 2.3 LMG Clips (4 Oct 2023). "Samsung Needs to Fix This". Archived from the original on 23 Feb 2026 – via YouTube.
- ↑ "Popping Sounds From Samsung Odyssey G9?". 3 Oct 2023. Archived from the original on 3 Oct 2023 – via Reddit.
- ↑ "Samsung Odyssey Neo G9 cracked on its own after day 78". 9 Aug 2023. Archived from the original on 12 Aug 2023 – via Linus Tech Tips Forum.
- ↑ 5.0 5.1 "Samsung Odyssey Neo G9 screen cracked vertically spontaneously during warranty. Samsung won't repair or replace. I received a quote from a third party repair service for € 764 (Netherlands). What are my options?". 12 Oct 2022. Archived from the original on 14 Oct 2022 – via Reddit.
- ↑ "Samsung odyssey g5 crack itself". 17 Jul 2021. Archived from the original on 17 Jul 2021 – via Reddit.
- ↑ "Odyssey G7 Curved internal screen crack burshed off as physical damage - known problem no warranty!!". 7 Mar 2024. Archived from the original on 8 Jul 2025 – via Samsung Community Forum.
- ↑ "Samsung Odyssey G5 34" broken on unboxing". Whirlpool Forums. 22 Aug 2022. Archived from the original on 1 Dec 2022.
- ↑ 9.0 9.1 "Got a Samsung Odyssey G9 OLED (G91SD) and it broke by itself at the sixth day. Samsung denied the warranty". 4 Apr 2025. Archived from the original on 23 Oct 2025 – via Linux Tech Tips Forum.
- ↑ "Odyssey G9 49" QD-OLED G91SD spontaneous cracking". 4 Apr 2025. Archived from the original on 8 Jul 2025 – via Samsung Community Forum.