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Contents11
  1. Background
  2. Cloud shutdown
  3. Vorwerk's response
  4. Neato / Vorwerk Email - Your Robot Was Blocked
  5. Lawsuit
  6. Claims
  7. Rebuttal
  8. Outcome
  9. Consumer response
  10. References
  11. External links
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Neato Robotics was a company founded in 2005.[1] In 2017, the company was acquired by the German company Vorwerk Group.[2]

Background

On April 27, 2023, Neato announced the discontinuation of their products due to the company not achieving "its self-defined economic goals for several years now".[1] During the announcement, the company promised their required cloud services would be operational for 5 years, with Vorwerk spokesperson Stefan Watzinger saying "Vorwerk will use a 14-person team in Milan to 'ensure the security of the infrastructure of Neato’s cloud services for at least five years'", with spare parts being "guaranteed for at least five years".[3]

Cloud shutdown

On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.[4] As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work. Unofficial integrations such as with Home Assistant are affected by this shutdown due to the devices not allowing local network access.[5]

Vorwerk's response

The reason given for the cloud shutdown was due to "cybersecurity standards, compliance obligations, and regulations have advanced in ways that make it no longer possible to safely and sustainably operate these legacy systems."[4]

Neato / Vorwerk Email - Your Robot Was Blocked

Note:- Placeholders added for user and robotnames

Dear <username>,

We want to inform you that Neato cloud services are being phased out during Q4 2025.

Since Neato ceased operations in 2023, Vorwerk has continued maintaining the Neato cloud platform to honour the original five-year service promise. However, cybersecurity standards, compliance obligations, and regulations have advanced in ways that make it no longer possible to safely and sustainably operate these legacy systems.

What this means for you

  • Your Neato robot <robotname> cannot connect anymore in the app.
  • It will continue to function manually — simply press the button once to launch a full house run.
  • Customer support and guidance remain available at neatorobotics.com.

This decision affects only Neato Robotics. Other Vorwerk products and services remain fully unaffected.

We know this change impacts how you use your Neato robot, and it was not taken lightly. It reflects our duty to protect your data, your safety, and your trust.

Thank you for your understanding and for being part of the Neato community all those years.

Lawsuit

If applicable, add any information regarding litigation around the incident here.

Claims

Main claims of the suit.

Rebuttal

The response of the company or counterclaims.

Outcome

The outcome of the suit, if any.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.



Consumer response

Many users reported their Neato devices working, however one Neato owner on Reddit filed a section 75 claim with their credit card company for a refund.[6] Other Neato users reported their routines still working after the announcement, with the OP saying, "should not be a petition. Should be a class action lawsuit" regarding an openPetition.[7]

From Neato's email to product owners:

What this means for you

  • Your Neato robot <robot name> cannot connect anymore in the app.
  • It will continue to function manually — simply press the button once to launch a full house run.
  • Customer support and guidance remain available at neatorobotics.com.

This decision affects only Neato Robotics.

References

  1. ↑ 1.0 1.1 Heater, Brian (2023-05-01). "Neato Robotics is being shut down after 18 years". TechCrunch. Archived from the original on 26 Oct 2025. Retrieved 2025-10-25.
  2. ↑ Beall, Alex (2017-09-22). "Vorwerk acquires autonomous vacuum maker Neato Robotics". The Robot Report. Archived from the original on 13 Nov 2025. Retrieved 2025-10-25.
  3. ↑ Patterson, Ben (2023-04-28). "Robot vacuum maker Neato Robotics is shutting down". Tech Hive. Archived from the original on 28 Nov 2025. Retrieved 2025-10-25.
  4. ↑ 4.0 4.1 Bonifield, Stevie (2025-10-24). "Neato's cloud is shutting down, leaving its robovacs stuck in manual mode". TheVerge. Archived from the original on 11 Nov 2025. Retrieved 2025-10-25.
  5. ↑ "Neato cloud is about to be disabled". Home Assistant Alerts. 2025-10-20. Archived from the original on 10 Feb 2026. Retrieved 2025-10-25.
  6. ↑ u/parkscon (2025-10-10). "Just had an email saying the severs have been shutdown". Reddit. Archived from the original on 7 Apr 2026. Retrieved 2025-10-25.
  7. ↑ u/NursingHome773 (2025-10-19). "The routines still work". Reddit. Archived from the original on 7 Apr 2026. Retrieved 2025-10-25.{{cite web}}: CS1 maint: numeric names: authors list (link)
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