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Contents9
  1. Consumer-impact summary
  2. Incidents
  3. E.Coli incident(1992-1993)
  4. Drive-thru is not for visual impaired customers -- 2020
  5. Failure to provide equal access to soda dispenser machine to customers
  6. Spamming advertising messages without consent
  7. Jack in the Box falsely labeling packaging as recyclable
  8. See also
  9. References

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Jack in the Box
Basic information
Founded 1951
Legal Structure Public
Industry Food
Also known as
Official website http://jackinthebox.com/

Jack in the Box, Inc. is an American fast food chain founded in 1951 that now current house over 2,100 locations with a revenue of $1.47 billion.[1][2]

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Jack in the Box category.

E.Coli incident(1992-1993)

Main article: link to the main CR Wiki article

From November 15 through February 28, Jack in the Box hamburgers were found to contain E. coli 0157:H7 after an increase number of children was found to contain hemolytic uremic syndrome, resulting in an investigation from the Washington Department of Health reporting the incident primary impacted children, with over 700 customers becoming sick and resulting in 4 deaths.[3] Later reports showcased the company not following food health standards of cooking beef patties at 155 degrees over high demand from the Monster Burger promotion.[4] In response, the company issued an recall of ground beef, covering medical costs of affected individuals, and filling lawsuits against its suppliers.[5][6]

In 1993 on March 14, the company faced a lawsuit, resulting in a $12 million settlement on July 28.

Drive-thru is not for visual impaired customers -- 2020

Two customers filed a lawsuit against Jack in the Box on April 29 for allegedly discriminating against visually impaired individuals by providing food services only through drive-thru during nighttime hours. However, the case was dismissed due to a lack of evidence suggesting the two individuals being discriminated against.[7][8]

"The fast-food chain maintained that equal burden was placed on all pedestrians in that no one is allowed to walk through the drive-thru. The late-night Jack In The Box drive-thru policy “affects people based on, at most, their inability to drive for any reason, not on the basis of any disability,” [9]

Failure to provide equal access to soda dispenser machine to customers

On August 20, 2019, Jack in the Box was sued for violating The Americans with Disabilities Act (ADA) by failure to provide ease of access to visually impaired individuals.[10] As of March 2026, the lawsuit is still ongoing.

In 2020 Jack in the Box was hit with a class action lawsuit against Igor P. for allegedly failing to gain consent from customers before sending them text messages, a violation of the Telephone Consumer Protection Act.[11] As of March 2026, the lawsuit is still ongoing.

Jack in the Box falsely labeling packaging as recyclable

On April 25, 2024, Nicole Ozonian filed an class action lawsuit over the company misuse of recycling symbol over the materials not being accepted across several recycling facilities, deceiving customers into paying more because of the belief that their product will be recyclable.[12][13] The lawsuit is in progress as of March 7, 2026.

See also

References

  1. ↑ "Number of Jack In The Box restaurants in the United States in 2025". Scapehero. 28 November 2025. Retrieved 7 March 2026.{{cite web}}: CS1 maint: url-status (link)
  2. ↑ "Jack in the Box Inc. (JACK)". Stockanalytics. 7 March 2026. Retrieved 7 March 2026.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ "Update: Multistate Outbreak of Escherichia coli O157:H7 Infections from Hamburgers -- Western United States, 1992-1993". CDC -- Morbidity and Mortality Weekly Report. 16 April 1993. Retrieved 2026-03-07.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ "Jack in the Box E. coli". Hagens Berman. 7 March 2026. Retrieved 2026-03-05.{{cite web}}: CS1 maint: url-status (link)
  5. ↑ "The Jack in the Box E. coli Outbreak: A Tragic Food Contamination Incident". Food Safety Issue. 8 May 2024. Retrieved 7 March 2026.{{cite web}}: CS1 maint: url-status (link)
  6. ↑ Green, Emily (6 June 2001). "The Bug That Ate The Burger". Los Angles Times. Retrieved 7 March 2026.{{cite web}}: CS1 maint: url-status (link)
  7. ↑ Shaak, Erin (1 May 2020). "Blind Individuals Denied Access to Jack in the Box Restaurants During Drive-Thru-Only Hours, Case Claims [UPDATE]". Classaction. Retrieved 2026-03-04.{{cite web}}: CS1 maint: url-status (link)
  8. ↑ Sortor, Emily (5 May 2020). "Jack In The Box Customers Launch ADA Class Action". Top Class Action. Retrieved 2026-03-04.{{cite web}}: CS1 maint: url-status (link)
  9. ↑ Webster, Katherine (2 October 2020). "Judge Dismisses Jack In The Box Drive-Thru Class Action Lawsuit". Top Class Actions. Retrieved 2026-03-04.{{cite web}}: CS1 maint: url-status (link)
  10. ↑ Honaker, Brigette (21 August 2019). "Jack in the Box Class Action Says Coke Machine Violates ADA". Top Class Action. Retrieved 2026-03-05.{{cite web}}: CS1 maint: url-status (link)
  11. ↑ Honaker, Brigette (3 April 2020). "Jack In The Box Class Action Alleges Cell Phone Advertising Text Messages". Top Class Action. Retrieved 2026-03-05.{{cite web}}: CS1 maint: url-status (link)
  12. ↑ Ribakoff, Sam; Frez, Sergio (26 April 2024). "Consumers accuse Jack in the Box of falsely labeling packaging as recyclable". Courthouse News Service. Retrieved 2026-03-07.{{cite web}}: CS1 maint: url-status (link)
  13. ↑ "Ozonian v Jack in the Box complaint" (PDF). Courthouse News Service. 25 April 2024. Retrieved 2026-03-07.{{cite web}}: CS1 maint: url-status (link)
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