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Contents6
  1. Controversies
  2. Support for Apple CarPlay and Android Auto
  3. Sale of customer data to third parties
  4. Safety Recalls and Mechanical Neglect
  5. Historical Ethical Violations
  6. References

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General Motors
Basic information
Founded 1908
Legal Structure Public
Industry Automotive
Also known as
Official website https://gm.com/ https://cadillac.com https://www.chevrolet.com/ https://www.gmc.com/

General Motors Company (GM) is an American multinational, automotive-manufacturing company founded in 1908. It owns many car brands, such as Chevrolet, Buick, GMC, and Cadillac, alongside other companies like OnStar and other GM subsidiaries for parts, financial administration, and insurance.[1]

Controversies

Support for Apple CarPlay and Android Auto

In 2023, GM decided to abandon Apple CarPlay and Android Auto in its future electric vehicles, initially explained to the public as a "safety concern". When questioned later, GM Infotainment Business Strategy and Planning Manager, Ryan Buffa, said that: “The primary reason is that we’re looking to create a comfort level around the [electric-vehicle] charging experience. With Android Auto or Apple CarPlay environments, the vehicle energy model or road segment data is sending energy usage and everything else associated with it to the phone, and it’s pretty difficult to off-board it from the phone.”[2]

Sale of customer data to third parties

Main article: General Motors data collection and sharing controversy

GM has been accused of collecting and selling consumers' driving data without their knowledge or consent, resulting in increased insurance rates for consumers.[3]

In July 2024, Senators Ron Wyden and Ed Markey urged the Federal Trade Commission to investigate GM and other automakers, alleging that GM sold consumers' data to third party Verisk Analytics, who then resold the data to insurance companies.[4] On January 16, 2025, the FTC banned GM from sharing driving data with consumer reporting agencies for five years, as part of a settlement to these claims.[5]

Safety Recalls and Mechanical Neglect

GM has repeatedly opted for cost-cutting measures over durable fixes:

  • A 2025 recall addressed rear wheel lock-up caused by faulty valve bodies but only implemented a software patch instead of replacing the defective parts. Dealers were barred from ordering replacements, leaving customers stranded without loaners while still making payments

Historical Ethical Violations

GM’s misconduct spans decades:

  • Ignition switch cover-up (2004–2014): Executives concealed defects, leading to criminal charges and a Supreme Court ruling against shielding liability through bankruptcy.”[6]
  • Misleading consumers:
    • In 1977, demand for Oldsmobile's incarnation of GM's 350-cubic-inch V8 engine apparently outpaced the factory's production capacity, so as a workaround, some Olds Delta 88 models had a Chevrolet 350 engine put in them instead. This led to a public relations nightmare for GM when customers, who apparently weren't informed of the engine switch-up, attempted to perform maintenance on their cars and discovered too late that they did not have the Rocket 88 engine, as the parts they purchased for their Oldsmobile engine did not fit the Chevy engine.[7][8] In response, for the rest of the decade as well as most of the 1980's, all of GM's divisions would feature a disclaimer about how their cars "are equipped with engines produced by various GM divisions." GM eventually phased out division-specific engines altogether.
    • Drivers were enrolled in data-collection programs through confusing opt-in processes, with many unaware their behavior was being monitored and sold. "[9] "[10]

References

  1. "Our Brands" - archive.org - archived 2025-01-26
  2. "The Real Reason GM Is Dropping Apple CarPlay, Android Auto: Exclusive" - gmauthority.com - accessed 2025-01-29 (Archived)
  3. Hill, Kashmir (2024-03-11). "Automakers Are Sharing Consumers' Driving Behavior With Insurance Companies". The New York Times. Archived from the original on 2025-04-09. Retrieved 2025-04-27.
  4. "Wyden-Markey Auto Privacy Letter to FTC" (PDF). U.S. Senator Ron Wyden of Oregon. 2024-07-26. Archived (PDF) from the original on 2025-04-21. Retrieved 2025-04-27.
  5. Veiga, Alex (2025-01-16). "FTC bans GM from sharing driving data to settle claims that the automaker sold data without consent". The Associated Press. Archived from the original on 2025-02-11. Retrieved 2025-04-27.
  6. "GM's Ethical Crisis: An Excerpt -linkedin.com - accessed 2025-03-07 (Archived)
  7. Mateja, James (March 13, 1977). "GM engine lawsuit: When does Olds become a Chevrolet?". Chicago Tribune. Archived from the original on May 1, 2013. Retrieved July 7, 2017.
  8. Stuart, Reginald (April 3, 1978). "G.M.'s Image Under Fire In New Type of Lawsuit; Latest Charges Challenge Internal Operations, Not Size Factors Credibility and Durability 'A Set of Principles' G.M. Image Assailed in New Cases Murkier Waters Today 'Little Attention' Given Approach Challenged". The New York Times. Archived from the original on July 18, 2017. Retrieved May 20, 2010.
  9. " General Motors Driving Data Settlement - archive.org - archived 2025-03-05
  10. " FTC Takes Action Against General Motors for Sharing Drivers’ Precise Location and Driving Behavior Data Without Consent - ftc.gov - accessed 2025-03-07 (Archived)
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