| Basic information | |
|---|---|
| Founded | 2010-04-01 |
| Legal Structure | |
| Industry | Telecommunications |
| Also known as | |
| Official website | https://ee.co.uk/ |
EE is a telecommunications provider in the UK offering mobile phone and broadband services. It was founded as a merger between Orange and T-Mobile.
Consumer-impact summary
Overview of concerns that arise from the conduct towards users of the product (if applicable):
- User freedom
- User privacy
- Business model
- Market control
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Incidents
Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.
If the company has numerous incidents then format them in a table (see Amazon for an example).
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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the EE category.
Door to Door Sales in Restricted Areas (2026-05-09)
EE employs door-to-door sales tactics which have been reported to ignore official no cold calling areas and door signage. Note that this is only mentioned via social media post but is reported as a repeat occurrence[1].
It is also mentioned that they have used tactics similar to scammers, informing customers of other providers that their internet services are due to be switched off[2].
Home Routers used for Public EE Network (2026-07-06)
EE home broadband customers may find that the provided "EE Hub" broadcasts two wireless networks. One is the secured Wi-Fi network for the customer. The other is an unsecured network (in terms of WPA or similar) named "EE Wi-Fi". This second network forms part of the EE public Wi-Fi network[3]. Any customer of EE can connect to this and login for free internet access. Alternatively, non-EE customers can pay for time-limited access.
According to the EE FAQs regarding their public Wi-Fi, "the speed you experience will depend on several factors. These include the device you're using, how many other people are connected, how far from an Access Point you are and also the network speed in the particular venue you are in."[4]. It is unclear if there are any differences between EE's public wifi hosted in locations such as public gyms, compared to the public Wi-Fi hosted by home routers. It is also not specified if there is any quality of service (QoS) technology being used to prevent a homeowner's service from being affected by the public network.
There is also no suggestion that a homeowner would receive any discount or compensation for degraded service (e.g. if a 500mbps line is reduced to 400mbps due to 100mbps being used for the public network). There are posts suggesting that disabling the feature may however prevent the homeowner from accessing other public hotspots[3].
It is unclear if the public network hotspot is on by default, and what information the customer is provided to explain it or disable it.
Products
This is a list of the company's product lines with articles on this wiki.
- Example product line one (release date): Short summary of the product's incidents.
- Example product line two (release date):
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See also
Link to relevant theme articles or companies with similar incidents.
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References
- ↑ "Dale on X: "@EE You have sales people in a no cold calling area. 8..."". X. 2026-05-09.
{{cite web}}:|first=missing|last=(help)CS1 maint: url-status (link) - ↑ "Dale on X: "I've called it in to the complaints line. From my emai". 2026-05-09. Retrieved 2026-07-06.
{{cite web}}:|first=missing|last=(help)CS1 maint: url-status (link) - ↑ 3.0 3.1 "Re: why am I now being forced to have an EE hotspot when I contracted for full fibre into my house?". BT Community. 2024-03-20. Retrieved 2026-07-16.
{{cite web}}: Check date values in:|access-date=(help)CS1 maint: url-status (link) - ↑ "Help & advice | Find WiFi hotsports | EE WiFi". EE. 2026-07-16. Archived from the original on 2026-04-16. Retrieved 2026-07-06.