CRW

Home Wiki

Domino's

View on consumerrights.wiki ↗

Work in progress
This article has been flagged for additional work. Treat its claims as provisional.
Verification concerns
Editors have raised concerns about the verifiability of one or more claims.
Contents7
  1. Consumer impact summary
  2. Incidents
  3. Domino's France and Belgium Leak (2014)
  4. Domino's India Security Leak (2021)
  5. Legal Cases
  6. See also
  7. References
Domino's
Basic information
Founded 9 December 1960
Legal Structure Public
Industry Food
Also known as
Official website https://dominos.com/

Domino's is an American Pizza Restaurant Chain company founded on 09 December 1960 by Jim Monagham, Tom Monaghan, and Dominick DeVarti. It operates over 21,000 restaurants across several countries and has a revenue of $4.8 billion.[1]

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


  • Privacy concerns over Voice Data Collection
  • Security concerns

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Domino's category.

Hacker Group Twitter messages
Hacker Group Twitter

Domino's France and Belgium Leak (2014)

Main article: link to the main CR Wiki article

In 2014, a hacker group by the name of Rex Mundi, went on Twitter (now X) claiming to have obtained 650,000 customer personal information.[2] The hackers threatened to release the information if Domino’s didn't pay the group 30,000 euros. In response, the company denied the ransom request, and 6 months later the hackers released the data to the public that contained customers' email addresses, names, phone numbers, passwords, and physical address.[3][4]

Domino's India Security Leak (2021)

On 18 April 2021, a cybersecurity researcher by the name of Alon Gal[5] posted on Twitter (now X) that around 180 million orders and 1 million credit card information were stolen.[6] Speculated to be the same hackers who hacked MobiKwik, they advertised the data to be sold for around $550,000. On 20 April, the company responded by saying it was an information security incident and no financial data or credit card information had been affected,[7] however a couple days later, the company changed their stance by acknowledging the 180 million and 1 million credit card leaked information.[8] It has been speculated that the hack occurred around February 2021.

Domino's voice recording California lawsuit (2024.08 - Present)

In collaboration with ConverseNow Technologies Inc., Domino's uses an AI voice assistant to process customer's phone orders. However it was claimed that Domino's recorded customers orders for the purpose of improving their AI voice assistant, violating the California Invasion of Privacy Act.[9] The company, ConverseNow Technologies Inc. had made an attempt to dismiss the California Invasion of Privacy Act, citing that ordering pizza didn't warrant an expectation of privacy,[10] however the court dismissed these claims due to the company's earlier statements regarding their security and privacy policy. As of March 2026, the case is ongoing.

Domino's security fraud lawsuit (2024.09.20 - Present)

In the filed lawsuit, it is claimed that Domino's misled investors by providing false and or misleading statements about the company's projected net worth growth, with one instance being Domino's projected growth of 1,100 new stores in 2024 through 2028, however it was unable to reach the projected goal. As a result of this lawsuit, Domino's stock value fell down by around 13.75%.[11]

See also

References

  1. ↑ Williment, Chloe (2026-01-21). "Top 10: Global Food Franchises". fooddigital.com. Archived from the original on 22 Feb 2026. Retrieved 2026-01-26.
  2. ↑ Cluley, Graham (2014-07-16). "Domino's Pizza refuses to pay ransom after customer database hacked". WeLiveSecurity. Archived from the original on 12 Jan 2026. Retrieved 2026-01-26.
  3. ↑ NBC News (2014-06-16). "Hackers Steal Domino's Pizza Customer Data in Europe, Seek Ransom". NBC News. Archived from the original on 14 Jul 2025. Retrieved 2026-01-29.
  4. ↑ Have I Been Pwned (2015-01-04). "Domino's Data Breach". Have I Been Pwned. Archived from the original on 31 Dec 2025. Retrieved 2026-01-29.
  5. ↑ Khanna, Monit (2021-05-24). "Domino's India Data Breach: Mobile Numbers, Address Of 18 Crore Orders Leaked". India Times. Archived from the original on 23 Feb 2026. Retrieved 2026-01-29.
  6. ↑ Coble, Sarah (2021-04-20). "Threat Actor Claims to Have Hacked Domino's". Infosecurity Magazine. Archived from the original on 12 Nov 2025. Retrieved 2026-01-29.
  7. ↑ George, Amala (2021-05-11). "A primer on the Domino's Data Leak". Ipleaders. Archived from the original on 27 Mar 2025. Retrieved 2026-01-29.
  8. ↑ CNBCTV18 (2021-05-24). "Domino's data breach: Details of 18 crore orders, 10 lakh credit cards compromised". CNBCTV18. Archived from the original on 22 Jul 2025. Retrieved 2026-01-26.{{cite web}}: CS1 maint: numeric names: authors list (link)
  9. ↑ Milano, Ashley (2024-11-11). "Domino's Class Action Lawsuit: Pizza Chain Accused of Recording Calls Without Consent". Injury Claims. Archived from the original on 20 May 2025. Retrieved 2026-01-26.
  10. ↑ Holman, Eddie; Shapiro, Tracy; Lee, Doo (2025-09-04). "U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed". Wilson Sonsini. Archived from the original on 23 Jan 2026. Retrieved 2026-01-26.
  11. ↑ Mehorter, Kelly (2024-09-24). "Domino's Misled Investors with Inflated Global Store Growth Projections, Class Action Lawsuit Says". Class Action. Archived from the original on 22 Feb 2026. Retrieved 2026-01-26.
Filed under