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Contents8
  1. Consumer impact summary
  2. Incidents
  3. Massive data breach (March 2024)
  4. Selling consumer data (2024)
  5. Inability to cancel setup when the option is advertised (2025—)
  6. Products
  7. See also
  8. References

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AT&T
Basic information
Founded 1885
Legal Structure Public
Industry Telecommunications
Also known as
Official website https://att.com/

AT&T, Inc. is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV.[1]

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


  • Privacy: In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.[2]

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the AT&T category.

Massive data breach (March 2024)

In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum.[3] Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.[4] AT&T also proceeded to reset customer account pass-codes,[5] an indicator that there was sufficient belief pass-codes had been compromised. The incident exposed names, e-mail and physical addresses, dates of birth, phone numbers and US Social Security numbers.

Selling consumer data (2024)

The FCC found that all major telecommunications companies were illegally selling customers' location data. The U.S. government agency fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.[6]

Inability to cancel setup when the option is advertised (2025—)

The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.

The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.

Products

This is a list of the company's product lines with articles on this wiki.

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See also

References

  1. ↑ "PRINCIPAL SUBSIDIARIES OF AT&T INC". U.S. Securities and Exchange Commission. 20 Feb 2018. Archived from the original on 4 Oct 2025. Retrieved 30 Mar 2026.
  2. ↑ Reitman, Rainey (10 Jul 2017). "Who Has Your Back? Government Data Requests 2017". Electronic Frontier Foundation. Archived from the original on 15 Sep 2018. Retrieved 30 Mar 2026.
  3. ↑ Hunt, Troy (19 Mar 2024). "Inside the Massive Alleged AT&T Data Breach". TroyHunt.com. Archived from the original on 11 Dec 2025. Retrieved 30 Mar 2026.
  4. ↑ "AT&T Addresses Recent Data Set Released on the Dark Web". AT&T. 30 Mar 2024. Archived from the original on 21 Dec 2025. Retrieved 30 Mar 2024.
  5. ↑ Whittaker, Zack (30 Mar 2024). "AT&T resets account passcodes after millions of customer records leak online". TechCrunch. Archived from the original on 23 Dec 2025. Retrieved 30 Mar 2026.
  6. ↑ Rossmann, Louis (30 Apr 2024). "No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC!". YouTube. Archived from the original on 19 Nov 2025. Retrieved 30 Mar 2026.
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